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Reviews of Hotel Santika Pandegiling Surabaya

3 out of 5
Hotel Santika Pandegiling Surabaya
Jl. Pandegiling No. 45, Raya Darmo, Surabaya, East Java

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 52 reviews" "
Rating 8 - Good. 21 out of 52 reviews" "
Rating 6 - Okay. 5 out of 52 reviews" "
Rating 4 - Poor. 1 out of 52 reviews" "
Rating 2 - Terrible. 1 out of 52 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Yuliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
waiter sneezing, not wearing mask
Stayed 7 nights in Oct 2023

8/10 Good

Masnor

Stayed 3 nights in Feb 2023
Response from Ricky Rimbawan /General Manager on Mar 1, 2023
Warm greetings from Hotel Santika Pandegiling Surabaya,We thank you for choosing Hotel Santika Pandegiling Surabaya as the main choice of accommodation during your trip in the city of Surabaya.We thank you for sharing your best experience during your stay with us. We thank you for providing the best review regarding the quality of food, staff service, room cleanliness, and the products we have prepared during your stay.Once again we thank you and we proudly await your return on your next trip at Hotel Santika Pandegiling Surabaya.

8/10 Good

Low Peng

Business traveller
Liked: Cleanliness, property conditions & facilities
My stay was ok not a great hotel but good for transit or a day stay The hotel dont serve food for lunch or dinner only breakfast
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast and room
Food is good and room is clean
Stayed 1 night in Feb 2020

2/10 Terrible

Novi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worst Hotel
AC ga dingin, masuk hotel jm 6.30 sore smp tgg jm 9.30 malam bt tukang servicenya perbaiki tp sama juga ga dingin2, disuruh tgg lg 1-2 jam karena AC nya br bisa adem klo uda 1-2Jam (mana ada yg blh AC ky gini klo baru adem 1-2jam) pelayanannya buruk banget, tidak ada perkataan maaf dari pihak hotel, dibantal ada serangga lagi..bener2 nih hotel berbintang tp kualitas kaya losmen aj..Kapok nginep di hotel ini..Booking 4kamar, hny 1 kamar aj yg normal..yg tiganya masalah semua...
Stayed 1 night in Dec 2019
Response from HSP on Jan 7, 2020
Yth Ibu Novi Salam hangat dari Hotel Santika Pandegiling Surabaya Terima kasih telah memilih Santika Pandegiling Surabaya Hotel sebagai pilihan utama akomodasi selama perjalanan Anda di kota Surabaya. Semoga anda dan keluarga senantiasa sehat serta bahagia selalu. Mohon maaf bilamana masih ada kekurangan dan kejadian yang tidak berkenan yang terjadi Kami akan terus berusaha untuk melakukan yang terbaik dari ulasan yang Anda berikan. Salam hangat, Ricky Rimbawan General Manager Hotel Santika Pandegiling Surabaya

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Jancy

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfactory
The stay was satisfactory - nothing that you can really fault in, but nothing exemplary stood out too. The water pressure from the shower head was minimal, which made me worry how to shampoo my hair. Luckily, the pressure from the rainshower was more decent. Bed was comfy enough and the rest of the room clean enough. Nothing to fault. Breakfast variety was lesser than the other Santika Premiere hotel we stayed in Malang. Much room for improvement overall, I guess.
Stayed 1 night in Aug 2019

10/10 Excellent

jimmy togar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
Good and clean hotel, comfort and having convenient room size. Wifi also good.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent business at unbelievable prices
Very good staff and place is excellent. Lacking is swimming pool orelse you have all things in place. Just checkin and keep working with your business. Defiantly will come back l

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Extra Guest parking so far to hotel front lobby

10/10 Excellent

Nalendra, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommended to stay in the heart of Surabaya.
The location is just perfect in the heart of Surabaya business district. Surprisingly, my room got upgraded into higher class. All the staff are very helpful and cheerful. The breakfast menu is fine, you can have local/traditional food & western food as well. The internet connection is fast, both in room and in lobby.

8/10 Good

ANDREW, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet Connection Good
Staffs are friendly. Food is good. Internet connection is good and running well.

10/10 Excellent

solo traveller, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice n comfie
excellent service. good location n so comfortable.

10/10 Excellent

Liliany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hospitality
Fairly good location if you have planned to take taxi anyway. Room is big and clean. Breakfast taste good. Service provided is superb.

6/10 Okay

Paul, Jakarta

Liked: Cleanliness
Ok
Ok hotel, very noisy ac that I turned off.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kong, Australia - NT - Darwin

Liked: Cleanliness, staff & service

8/10 Good

Kong

Liked: Cleanliness, staff & service
Facilities: No iron; Value: Affordable; Service: Respectful, Courteous;

10/10 Excellent

Wimas, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very nice. We love our room and the breakfast. However it is located very close to several mosques. We stayed there on the first day of Ramadhan, we could hear the chanting until 12 midnight, then it started again at 2:30 for a few hours. We didn't sleep enough that night.

6/10 Okay

Verified traveller

8/10 Good

P, Basel, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Surabaya, depending on room price
Overall enjoyed my one night stay due to the nice room and great staff. You get the typical Santika quality for your money.

8/10 Good

Yap ZX, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Overall hotel and rooms are nice and comfortable to stay. Breakfast with quite a lot of variety and taste good. Just that the location is not so good.

10/10 Excellent

John, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip 3 night. Great staff Helpful
Great staff, helpful. Nice clean rooms. Air conditioner works. Great buffet in the morning.

10/10 Excellent

B Nuswanto, Sangatta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Service
We stayed for 2 nights in February 2014 - it was a great experience. Everyone at this hotel, from security to housekeeping staff, offered heartfelt service. Customer service staff was very responsive. Check-in and check-out was quick. Breakfast was tasty.

8/10 Good

foodlover, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
comfy beds.
Stayed for 3 nights. staff were friendly and courteous. Breakfast selection was good. Good value!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

ruben, jakarta

Pleasant for busines trip
Comfortable, pleasant stay at clean hotel near to the center

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Meimei

Liked: Cleanliness, staff & service, room comfort
Good experience
Hotel staff are all helpful. Good location to the town center. Convenient to get public transport as the orange coloured taxis are often at the front and can be trusted. The breakfast buffet was good, I didn't expect it was that wide range for such a hotel. I reached at midnight but they were there to have everything done fast and smooth. Don't mind going there again. Highly recommended.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

GO FANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baik
Bagus
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bagus
Bagus
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
舒适卫生服务好，交通便利，早餐丰富，很好的选择
Stayed 3 nights in Mar 2018

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good choice for a couple of nights
booked at short notice,the reception was very freindly and helpfull ,room and bathroom clean ,cleaning and clean towells every day ,good breakfast.will definetly stay with my partner again
Stayed 2 nights in Sep 2017

10/10 Excellent

Dian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang nyaman dan bersih
Makanannya enak dan variatif.....

10/10 Excellent

Kamaruddin, Makassar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sarapannya enak!
Sangat senang menginap di Hotel Santika. Jadi pengen nyoba HS yg lain

8/10 Good

slamet, Blitar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Menginap mantap
Menyenangkan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima hotel voor een paar dagen
prima hotel en de kamers zijn netjes. En het personeel is heel vriendelijk.

8/10 Good

megawati, jakarta

Liked: Cleanliness, staff & service
Disliked: Room comfort
kualitas kenyamanan menurun
sebenarnya saya adalah pelanggan lama h.santika, secara overall service ok, tapi kamar bau rokok dan karena ada connecting door suara berisik kamar sebelah jelas terdengar, sangat menganggu

10/10 Excellent

Santiago, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifico hotel .Atencion Fantastica.Buena ubicaci
Me senti estupendamente tanto por las instalaciones del hotel como por el trato de sus empleados.Fantastico.

10/10 Excellent

N.N.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eunique, SBY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Makan di hotel pun worted
Menurutku hotel santika worted dijadikan pilihan utk menginap..dari segi harga n kenyamanan sebanding. Makanan pun dari breakfast - dinner beragam n rasanya termasuk golongan yg enaak. Lokasi hotel jg strategis.ditingkatkan aja utk semua yg kurang n dipertahankan utk yg sudah bagus. Sedangkan utk expedia...direkomen dech reservasi melalui expedia...ga ribet.

10/10 Excellent

スラバヤ, CHIBA JAPAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
内装がきれいでよい
従業員が楽しそうに働いているため、客から見ても楽しくなる。部屋はもちろん、内装のきれいさは良かった。このホテルに泊まるためだけでもリラックスできる。今まで、インドネシアに関心がなかったが、また行きたい。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tersedia makanan/minuman tradisional yang enak....
Layanan hotel sangat baik, para pelayan sangat ramah, dan kamar sangat bersih. Tersedia juga snack dan minuman tradisional bagi tamu untuk dinikmati pada sore hari..... Sangat menyenangkan.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
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