"On arrival the receptionist was very rude.got to the room i guess it was just ok.def not 4* The sofabed was like sleeping on a wooden board,Food was cold and mostly catered for russians,Bulgarians&Germans,my kids didnt like the food atall,staff in restraunt were very miserable,We asked for table tennis bats staff didnt understand a word we said.pool was freezing.no indoor pool like stated in ad,No washer or dryer either.The friendliest of staff were the cleaners and a nice guy in the snack bar...