The hotel staff was not very friendly or accommodating. They behaved as though requests made were a bother to them. No one answered the phone at the front desk on multiple occasions. I was disappointed with the amenities with the exception of the swimming pool. Trash was overflowing in public receptacles for long periods of time right at the elevator entrance. Only 1 floor had ice in the ice maker which was at the opposite end of the complex, two floors below my floor. Stores/services were not open or not opened at the posted hours or available for very limited time periods. My room was freezing and there were no instructions for how to regulate the temperature. I finally figured out that there was a remote control for the cooling/heating unit. The only positive thing I can say is that I could walk across the street to catch the ferry to my final destination.