The property is beautiful but none of the listed amenities are there other than the casino. I booked this for my anniversary thinking that it was all inclusive and we could have everything on property without needing a car. This was untrue. The one cafe that was open charged us for food, which should have been provided. I ordered a palm sized breakfast sandwich that was still half frozen. I returned it, they reheated the same sandwich which made it super hard. After complaining, they gave me a new one.
The internet was out after being there for one day. I called them to see f the password had changed and was hung up on multiple times. It was advertised as not being pet friendly but as we were going out to the pool, there was a guest with her dog in the pool. Some of the staff was not very welcoming. I was told they were understaffed and underpaid. I understand their frustration because they didn’t create the false listing and have to catch all the complaints but our money was waisted. We were told that a partial refund would be given from the hotel by the booking app we used, and the hotel told us it was not true. I’m sure once this hotel’s construction is completed, it would be a nice place to stay but I will not return unless we are compensated for what was not provided.