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The Ritz-Carlton, St. Thomas

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On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
2 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of The Ritz-Carlton, St. Thomas

The Ritz-Carlton, St. Thomas

5 out of 5

4.2/5 Very good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided

Explore the area

  • Popular LocationCowpet Bay5 min walk
  • Popular LocationSecret Harbour Beach3 min drive
  • Popular LocationSecret Harbor3 min drive
  • AirportSt. Thomas (STT-Cyril E. King)35 min drive

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About this area

St. Thomas

Located in St. Thomas, The Ritz-Carlton, St. Thomas is on the beach. Shoppers can check out St. John Spice, while everyone can enjoy the natural beauty of Sapphire Beach and Secret Harbour Beach. Traveling with kids? Consider Coral World Ocean Park, or check out an event or a game at Lionel Roberts Stadium. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with ziplining and hiking/biking trails.
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Popular Location

What's nearby

  • Cowpet Bay - 5 min walk
  • American Yacht Harbor - 3 min drive
  • Secret Harbour Beach - 3 min drive
  • Secret Harbor - 3 min drive
  • Sapphire Beach - 6 min drive

Getting around

  • Cyril E. King Airport (STT) - 35 min drive

Restaurants

  • Alloro — 1 min walk
  • Bleuwater — 1 min walk
  • Sunset Grille — 3 min drive
  • Island Time Pub — 3 min drive
  • Duffy's Love Shack — 3 min drive

About this property

The Ritz-Carlton, St. Thomas

Upscale resort on the beach, with 2 outdoor swimming pools
Spend the day catching some rays at the beach, relaxing by one of The Ritz-Carlton, St. Thomas's 2 outdoor swimming pools, or pampering yourself at the full-service spa. All 180 rooms boast deep soaking tubs and offer free WiFi and balconies. Room service and premium bedding are standard, as are LCD TVs with cable channels.
The Ritz-Carlton, St. Thomas offers 180 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

The spa is open daily.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9 AM: USD 15-30 for adults and USD 10-20 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Children's pool
  • Full-service spa

Conveniences

  • ATM/banking services
  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Japanese
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms - 4

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 55-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

Similar properties

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St. Thomas
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Business-friendly
Business-friendly
Hotel resort
Hotel resort
5 star
5 star
Free WiFi
Free WiFi
Pool
Pool
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per day
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 80 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 for adults, USD 10 and USD 20 for children (approximately)
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Ritz-Carlton Hotel St. Thomas
Ritz-Carlton St. Thomas
St. Thomas Ritz-Carlton
Ritz-Carlton St. Thomas Hotel
Ritz-Carlton St. Thomas Hotel St. Thomas
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Great Bay Resort
St. Thomas Great Bay
Great Bay Resort
St. Thomas Great Bay
Resort St. Thomas Great Bay Resort St. Thomas
St. Thomas St. Thomas Great Bay Resort Resort
Resort St. Thomas Great Bay Resort
St. Thomas Great Bay Resort St. Thomas
The Ritz Carlton St. Thomas
Great Bay
Great Bay Resort
Resort St. Thomas Great Bay Resort St. Thomas
St. Thomas St. Thomas Great Bay Resort Resort
Resort St. Thomas Great Bay Resort
St. Thomas Great Bay Resort St. Thomas
Great Bay
St. Thomas Great Bay
The Ritz Carlton St. Thomas
Great Bay Resort
St. Thomas Great Bay
Resort St. Thomas Great Bay Resort St. Thomas
St. Thomas St. Thomas Great Bay Resort Resort
Resort St. Thomas Great Bay Resort
St. Thomas Great Bay Resort St. Thomas
Great Bay
The Ritz Carlton St. Thomas
The Ritz Carlton, St Thomas
The Ritz-Carlton, St. Thomas Resort
The Ritz-Carlton, St. Thomas St. Thomas
The Ritz-Carlton, St. Thomas Resort St. Thomas

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 55 out of 92 reviews
5 - Excellent 60%
Rating 4 - Good. 15 out of 92 reviews
4 - Good 16%
Rating 3 - Okay. 10 out of 92 reviews
3 - Okay 11%
Rating 2 - Poor. 8 out of 92 reviews
2 - Poor 9%
Rating 1 - Terrible. 4 out of 92 reviews
1 - Terrible 4%

4.6/5

Cleanliness

4.2/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities
Write a review

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
By far, the worst Ritz experience we have ever had. The service was terrible. Our very first meal on the property was comped because our drink order actually arrived after our food. Unfortunately the service never got better. The resort shops were poorly appointed with necessary healthcare items, and all closed at 5pm. Breakfast buffet hardly had any choices and was of course expensive. We thought our A/C was broken, they came to check and insisted it was fine, meanwhile our room was HOT. No follow up was ever done. Beach is tiny. Very hard to get lounge chairs at pool, people save them and staff don’t follow resort policy regarding this. We will NEVER return to this Ritz.
Stayed 2 nights in Jun 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was very disappointed at the fact of paying $1700 a night to not even have decent bottled waters. The water was Kirklands…. An off brand water from Sams club. I expected Fiji water at the least. The jacuzzi jets were not working so we couldn’t enjoy that amenity, the food menu was very limited.. I’m not sure why. The shower was not strong and the water did not get hot just luke warm. There’s absolutely no lighting on the balcony even you step out to get fresh out. It’s completely dark outside. To top off everything I was disappointed about is that the power went out at 11:40 am and never came back on. I couldn’t sleep at all although the bedding was Heaven it was too hot/humid to enjoy them without A/C. My husband and I left the property 6:30 am. We were told we would be refunded for the inconvenience.
Stayed 1 night in Jun 2021

4/5 Good

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean, rooms have great views. The restaurants on the property were good. Asked for our room to be turned down at check in it never happened. Asked for a couple of other things to be brought into the room which also was overlooked. Some of the staff were not too hospitable. Over all enjoyable.
Stayed 3 nights in Jun 2021

2/5 Poor

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Overall very overpriced hotel for amenities offered. Rooms are approx 1100-1200 per night. The beach was mediocre with lots of seaweed and rocky sand. There were no umbrellas provided for shade at the beach. Water sports equipment is "free " as part of their resort fee but that is misleading. If you want to use their hobie cat you are required to pay 125 for a lesson before use. So...free after you pay 125 dollars... for how much you pay in resort fees this should be included. The pool area was average. There weren't enough chairs poolside and almost all were claimed by 9 am. They ran out beach towels mid afternoon. Service was hit or miss. Some workers were rude (housekeeping and towel staff) but most were friendly and some were exceptionally nice - the bell hops , don't desk staff and wait staff( latoya from allora specifically). Its definitely a nice resort, but not nearly a 5 star resort or worth the price tag.
Stayed 4 nights in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first experience at a Ritz Carlton, and to say we were impressed would be an understatement. The staff was very helpful, and we really enjoyed the peaceful nature of the resort. We've already booked our next vacation, and look forward to returning.
Stayed 4 nights in May 2021