4/10 Poor
Luke, Dubuque
Travelled with family
Apr 9, 2024
Liked: Amenities
Disliked: Property conditions & facilities
This property was in a wonderful location and the off street/gated parking was great. My family walked to the zoo twice and we walked to local restaurants and church as well.
We were fairly disappointed however with the condition of the property. First of all, the code to get into the building was the same as the code to get into our apartment which felt somewhat unsafe. There weren't enough sheets for the two futons which were required to sleep all 6 of us. The TV was not operational because the Roku remote did not work even after we tried to change the batteries. Furniture was broken - chair legs/lamps.
Check-in was also a little different. The ID security verification website the property manager uses requires you to upload your passport information. If you try to use your driver's license you unintuitively have to enter the information as a European ID. I was able to get a hold of the property manager who walked me through it and was very friendly and greatly appreciated, but it wasn't a logical experience.
The beds were very comfortable and the air conditioners kept up well though the temperature outside was not very warm.
Luke
Stayed 2 nights in Apr 2024