Southwell Vacation Packages

The hotel was well-situated, with free off-road parking, close to shops, restaurants and shopping centres. The room was adequate in size for the three adults in my family, with adequate power outlets, but there is no elevator, no fridge and no air conditioning in the room. Given that it was over 30 degrees C it was very uncomfortable and sleeping at night was difficult. The four flights of stairs made it hard work to carry our 90kg of luggage to the room and my wife, who walks with a stick and has two knee replacements, struggled with the stairs. The staff were courteous and offered to help with the luggage if we needed it. In summary, better option for young, fit travellers, but don’t come in the middle of summer!

I arrived earlier than expected and asked if we could check in early and I'd be happy to pay for it. I was told my room wasn't ready, so asked if we could move rooms to one that was, but that was apparently unavailable. There was no warm welcome either, just felt like an inconvenience. I came back at 3:08pm, check in is at 3pm, and was told my room still wasn't ready! (I could see them handing keys over to other customers) I'd already explained we were in a rush to get to an event and needed to leave by 3:30pm. Regardless, I've never been told at any hotel our room wasn't ready after the check in time. Just kept being told they were busy. Not helpful after a 6 hour drive. I spoke to a different member of staff who was much more helpful and she moved our rooms immediately without me needing to ask. More annoyingly, upon booking, and 20 mins after booking on a phone call, I'd explained my accessibility needs (very quiet room on a high level, away from lifts, and at the end of the corridor), but this was not provided. I have to book hotels knowing this would be guaranteed, which it was promised over the phone. This led to a very poor night's sleep, which is detrimental to those with M.E, and I had to have a nap in the back of the car while my teenage children continued the day without me, so I could drive us home safely. For a hotel stay costing over £200 for the night, I did not expect this level of service, and it completely ruined our trip.

Clean and comfortable apartment. Excellent location too!