South Yorkshire Vacation Packages

Staff were amazing and helpful, very kind and allowed me to upgrade to a suite as I was there for a special occasion. The hotel itself is beautiful and I love the decor however a downside was no room service and their QR code has not been updated to the new downstairs restaurant TYGA. Also housekeeping did not make the bed during my stay of 3 nights (1 day I put a do not disturb sign) which isn’t what I’m used to. Overall a good experience but there could be some things made better.

Firstly the accommodation was very clean and modern, it allowed us the opportunity to experience city life and travel to MANCHESTER was very easy, However there seemed to be some administrative issues and communication wasn’t great. We didn’t hear from the venue until 3.25pm despite being able to access the rooms from 3pm. We had no access code and when asked were informed to wait until after 3pm, thankfully at 3.25 we were given the code. In addition, we paid for a superior city view apartment. But we were placed on the ground floor with a view of workmen looking directly into the bedrooms. It was noisy from 8am with drilling and general building site activity. We did raise this at the time via WhatsApp and Expedia but received no response. As mentioned the rooms were lovely, but on this occasion for us the customer service wasn’t quite up to scratch. A little suggestion would be to just mention at time of booking that there is significant building works taking place. Manchester was great, and the accommodation certainly had amazing potential.

Great hotel and amazing service

We stayed for 1 night, on a Friday to visit our son in Eccles. Our room, 119, was on the lower floor. It wasn't spotlessly clean, with a few cobwebs. The set up of room was quite unusual, with the toilet separate from the bathroom. The toilet was very old fashioned, compared to the rest of the room and bathroom which were more contemporary in style. The toilet was difficult to get into and didn't have a soft close lid. The bed was quite firm but large and comfortable. The bed was in an odd position in the room, with very little space one side to get in and out of it. We found the temperature in the room ok, with using the air con. The towels were soft and the bathroom products very good. We didn't eat in the hotel, so can't comment on the food. We did have a drink at the bar, which was good. Free parking and a good location for us.