Overall good, lacks attention to some details
3 / 5 Okay
Overall good stay but I had some issue that has never been fixed. For the whole stay I had trouble with the lightning in the room and since the AC is connected to that so when it shutdown even during the night it maid my stay really unconfortable. Woke up so many times try to fix it. Spoke with them, tryied to fixed (at least) but with no success.
+ rooms are really too small.
+ There was no respect to social distancing inside the hotel (don't blame managers for that :) )
+ On the good side, food was really excellent and the stuff were friendly (except some of them) special thanks to Moataz (he was really super friendly hope that managment read this comment and reward him :))
Hope that next time they would at least try to answer with message when a client make a special request :)
Overall it was a pleasent stay. Probably would book with them again if the issues mentionned would be adressed
A verified traveller stayed at Marhaba Palace
Posted 4 months ago