Soualem Vacation Packages

Check in was kind of wonky. They don't accept euro coins as payment for local taxes but take euro paper. Which is kind of confusing since it was only 4 euro to pay the local taxes I didn't have local currency in a low enough denomination to pay so I had to wait an extended period of time to have them get me change for 200 dirhams. The check-in person which I don't know his name because they did not have a name-tag or give a proper introduction was egotistical and condescending. Which is not good as the face of the hotel. The room was ok and the area the hotel was in was ok. Would not stay here again unless there wasn't another option as there are too many options of other places to stay.

The hotel is fairly new, our king bed was huge and sheets clean. They gave us nice towels. The breakfast was yummy and it’s near the ocean.

Everything about this hotel is amazing, it is a five star hotel through and through, and we have stayed at a lot of hotels across the world! Staff made us feel very welcome from the first time we arrived, and it was our first time in Morocco! Classy, impeccably executed, and just a wonderful overall vibe. Don’t forget to try their outstanding restaurants and the incredible spa, and soak in the views of Rabat from the rooftop terrace!

The food was good, the staff were helpful and nice . I liked the animation team, they’re very engaged with the guests, I liked the activities for the kids. However, the restaurant was very crowded, and the food runs out very quickly! One restaurant, was not enough for the amount of guests, which created long lines, and long wait to get some food ! I will recommend at least 2 stations for the more requested foods such as pizzas, chicken nuggets, fries , and mssemen, and omelets for breakfast time. Regarding the room, the AC did not seem to be working well, we had to request new bathroom towels the next day, because when housekeeping fixes the room, next day, they just picked up the dirty towels, and did not replace with new ones. Overall the atmosphere was good and we had fun.

J’ai séjourné une nuit dans cet hôtel et, dans l’ensemble, j’ai eu une bonne expérience. Son principal atout est son excellent emplacement, en plein centre-ville de Casablanca. De nombreux restaurants, cafés et commerces sont accessibles à pied, ce qui permet de profiter du quartier sans avoir besoin d’une voiture. J’ai également beaucoup apprécié le service de voiturier, qui est gratuit. Le personnel est courtois et ce service ajoute une réelle valeur au séjour. Cela dit, je m’attendais à un niveau de prestation un peu plus élevé pour un hôtel classé 5 étoiles. Ayant séjourné dans d’autres établissements de cette catégorie, comme le Mount Stephen à Montréal, j’ai trouvé que les chambres, les salles de bain, la qualité des finitions, la décoration et les équipements y étaient plus raffinés. Même certains hôtels 4 étoiles où j’ai séjourné, comme le Hyatt Place du Vieux-Montréal, m’ont laissé une impression plus favorable en ce qui concerne le service et l’expérience globale. En résumé, c’est un bon hôtel, particulièrement grâce à son emplacement et à son service de voiturier gratuit. À mon avis, il se rapproche davantage d’un excellent hôtel 4 étoiles que d’un véritable 5 étoiles.