Forfaits vacances – Solosolo

Good for short stays. Upgraded some amenities like bathroom cupboards but not kitchen ones. However it was just right for an overnight traveler

We only stayed one night and unfortunately the weather didn't allow us to utilise the water activities. We thought our room was lovely with its cosy deck and overlooking the beach. We loved the seating areas set up for sunny weather and had the most delicious dinner with accompanying drinks. The owners and staff were very friendly, down to earth people who made us feel very welcome. I would recommend this magic spot as it was a great location to also access the Giant Clams and Coastal lava cliff walk. The only thing to be aware of is that their sign cannot be seen if you are coming from the north, which we did, so we initially drove right past.

On arrival I paid for our accommodation and was charged in Samoan Tala my booking was in NZD. When I checked my bank account the next day I found I had been charged substantially more than the amount confirmed in my booking. I raised the issue with reception and was told they would investigate. After receiving no response to a follow up email to reservations I eventually contacted the General Manager who resolved the issue promptly. Before our stay I was asked if we were celebrating a special occasion. I advised that it was my birthday and requested that my group be booked into the cultural night and dinner on our first evening. I confirmed this again at check in and was assured the booking would be made. However when we arrived there was no booking for us. It also made me question why guests are asked about special occasions if there is no intention of acknowledging them. My birthday was eventually recognised but only after I raised my concerns with the General Manager about all the issues we experienced so it did not feel genuine. The accommodation is tired and not worth what we paid. Many of the staff seemed disengaged, ordering food or drinks often meant waiting an hour or more with some orders forgotten altogether. The food was often disappointing. The rooms were not serviced daily and when they were the service usually consisted of little more than replacing the towels. The highlight of our stay was the stunning beach and the wonderful group I travelled with.