Soline Vacation Packages

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

Så dålig service på hela stället. Riktig besvikelse. Sen städade städarskan bort vår medicin i badrummet och vägrade ta på sig skulden och noll kompensation. Så dåligt.

Absolute stunning room (with a giant bath). Extremely clean and perfect location in Old Town. Great communication, met us on arrival. If I was nit picking, supply some bubble bath for the fabulous bath :) Thank you for a lovely stay, we wouldn't hesitate to return.

Absolutely wonderful breakfast. Room was small but cozy. Bed, etc very clean and comfortable. I would say, I could hear the people above us walking around/packing. Not terrible, but still, I could hear them. Also, when you walk up from the port/bus terminal, the area is a bit dilapidated. Don’t let that scare you , it’s perfectly safe and you’re going in the right direction. I hope the hotel will be able to make the area directly around the hotel as lovely as the hotel itself.

Stunning room and bathroom.Perfectltbcleaned by Ivan's hard working Mom. Honestly cannot fault. So helpful. Location was absolutely perfect. Would not hesitate to recommend 10/10. Thank you.