Shanersville Vacation Packages

Clean room. Helpful staff

Beautifully appointed and immaculately clean! I enjoyed sitting on the lovely, comfortable front porch while reading and relaxing. It is within walking distance to many restaurants and shops.

The room was significantly smaller than expected for a luxury stay. I called ahead and asked for an early check-in so I could arrange transportation; they said it would be ready, but when I called back at 2:30 pm (30 mins before the 3:00 pm check-in time), it still wasn't. The shower shelving had rust all over it, and the large bottles of shampoo and conditioner were completely empty. Even worse, the supposedly tamper-proof, paid bottles of water left out in the room were already half-empty. I have pictures of all these issues. The main mini-fridge was plugged in but warm and smelled terrible. I then found a second, smaller mini-fridge tucked away in a cabinet that was completely uncleaned inside. The upgraded Wi-Fi didn't work, our balcony had cheap plastic chairs, and the door to the balcony didn't lock properly, which felt unsafe. There was also a cracked ceiling above the shower. I didn't even try the food because I was so disgusted by the room; I decided to leave early at 6:00 am! I cannot believe this was advertised as a luxury experience when it was the exact opposite. Never again. To top it off, there was a personalized envelope left in the room asking for tips despite the completely unacceptable condition of the room.