Shalden Vacation Packages

I requested that my room was cleaned yesterday morning (Sunday) I left the door label and also spoke to the cleaner who was on my floor. I returned yesterday afternoon after a long walk and noticed the room had not been cleaned, spoke to someone on the reception team to advise this & also requested new towel, coffee milk & toilet roll & was told this would be sent up to my room. I waited 1.5 hours for the above items before going to reception to enquire again. The same man (glasses & moustache) at reception handed me two towels (pool towels & not even room towels) which I did not take as I waited so long that I decided to use the pool. He said and said he was yet to arrange the coffee etc. He barked at me - asking for my room number at which point I said don’t bother & told him he was bloody rude! I then spoke to a lovely lady at reception who wanted me to talk to said man, I told her I didn’t want to speak to him as he was rude & that his customer service manner was appalling She aaaured me that she would speak to him and would get the items I requested sent to my room but they wouldn’t be able to clean my room or change the sheets. I paid £360 to stay for three nights and whilst the first night was okay - the way I was spoken to as a paying guest, the lack of attention to detail and failure to have the basic needs met (ie a clean room) has left me very disappointed in the Village Hotel chain. I request some compensation! Thank you

Loved this place, great location, lovely clean & cool room with great amenities. 2pm checkout is a fantastic bonus.

The room was comfortable and clean. With the heat wave going on, it was great to have air conditioning. The bed was extremely comfortable. The hotel is very close to the town centre and local transportation. The staff were super friendly, kind and helpful. I would stay at this hotel again.