Setiles Vacation Packages

The hospitality was superb. The decor was lovely very stylish. I loved that we were in an area that was accessible to public transportation. I was able to jump on the bus and go to grand Villa and Plaza de España. There was a local market down the street where in case you want to buy water and fruit and yogurt and just necessities that you may want in your room I highly recommend the hotel when we go back to Madrid I will be staying there.

Excelente localización, servicio y facilidades.

central location and friendly stuff, lots of restaurants nearby

Rooms were ok. Had issues getting anything on our TV but we didn't really need it much. Shower had issue and reported and repaired same day which was good to see. In room coffee machine had water in when we arrived and never changed the whole stay which put us off using personally. We had a room near what must have been a housekeeping office as this was particularly noisy zone especially in a morning but housekeeping team themselves were fantastic. Staff were lovely and welcoming throughout the whole stay. Breakfast food was lovely, a wide choice of all what you need to start your day. Coffee option could be improved. It's a pod you put in a machine and could be improved. Hotel location was fantastic for our needs and getting around the city. Overall, a decent hotel in a good location that could improve a couple of things to make it it's best. Thanks.

Not a 4 star hotel. Small rooms, worn out and low quality towels, mediocre breakfast. Good location.