Sercus Vacation Packages

I had a weekend booked here with my daughter. While waiting to board Eurostar I received a message saying to call them regarding my booking. (Why didnt you ring me) anyway I rang and was told there is a problem with our room and we can't stay and there are no more rooms available and someone will call in 5 minutes. No one rang. We still boarded our train and went straight to the hotel and was greeted by lady who was not very helpful, I don't speak French, she didn't speak English so had to use phone translated. Long story short someone got us another hotel but when we got there by uber saw that it was in middle of nowhere and miles from anything and more expensive and again had to use translation on phone to get a different hotel which we did finally, nearer to things with lovely staff. This hotel caused us so much stress and anxiety as we both are Autistic. Not professional at all.

Very convenient if coming in using Eurostar. From the train arrival, we were in the hotel within 10 mins. Friendly staff, my room was near corner so larger than average compared to my friends. Very unlikely I’ll be in Lille again but highly recommend anyone who does go to book here.

A shame the staff was unable to prepare a breakfast box for the day I checked out because I had to leave earlier to catch a train. Apart from that, very nice hotel.

This is a really good hotel, just over an hour from Calais. Probably the best offer in 20 years of travelling this route. Great rooms, easy parking, helpful staff team.

4th time we come to this hotel and all was perfect as always.