Schönwald Vacation Packages

Very Private. Amenities were fantastic. Area of city was lovely

The hotel was a bit of a disappointment. I thought I got a good deal from hotels.com at a top rated hotel which included parking, pool and sauna. I was traveling with my son and my mother, and it was important that they had a good experience. 1. disappointment: parking cost 28 euro per night plus a whopping 30 euro to charge the car. 2. disappointment: access to the pool and sauna cost an extra 43 euro 3. disappointment: my son loves swimming but the pool was too shallow to do anything meaningful 4. disappointment: there was no fridge in the room. On a vacation with car it is beneficial to be able to keep some food cold Conclusion: The hotel has a high standard, service minded staff and a very good breakfast, but didn’t really fulfil my expectations for a stopover on my “car”-vacation.

Stayed for 3 nights, but unfortunately the air conditioning did not work throughout our stay. The room remained quite warm, making it difficult to sleep comfortably all three nights. We requested a fan on the second night and opened windows which helped somewhat, but the room was still too warm. Another inconvenience was that only one elevator was working at times, which resulted in long waits and lines. On a positive note, the staff was very helpful and courteous throughout our stay. I chose Hyatt because of its reputation for quality and service. Given that, I would expect the hotel to have adequate technical support or backup maintenance available to address critical issues such as air conditioning failures, even on weekends.