Sarratt Vacation Packages

The apartment doesn't have a lift to unit 5，you need carring all your luggage by stairs all the way from ground floor ，coz the very old fashion lift only can fit one person . They use a portable machine as air conditioning but you need to open half of window. Super noisey during the night. All the windows looks very damage，and there someone get inside our apartment without permission. Very horrible experience of stay.The whole apartment is a scam！

Location, Cleanliness, friendly staff, daily housekeeping services unless not required by guest, excellent breakfast served daily if part of hotel package.

Great location and lovely polite and helpful staff

I booked a specific place due to the sleeping arrangments, knowing how specific my neurodivergent kid is, needing to sleep in her own bed. Not until we were in the air already flying from the US to London, I was sent a message that they changed us to another apartment, tried to say it was an upgrade. The sleeping arrangment was ruined and 2 kids had to sleep on the couch. The towels weren't any bigger than hand towels and they gave us 5 for 5 people the whole week. Water went all over the floor because the shower glass is very difficult to close enough for the 1st 2 panes without the 3rd one all the way touching you. And since no other towels in the whole place, it was ridiculous. Not even kitchen towels, napkins, or paper towel. Also, while there was a washer/dryer, no detergent and no idea how to work it. And there was nowhere to put anything in the bathroom, there were holes and rust marks where they must have had shelves, but they weren't there anymore. We spent most of our time out of the apartment, thankfully, but disappointing.