Santo Cerro Vacation Packages

Family-friendly atmosphere I have a disability its not handicapped accessible no accommodating elevators rooms was well kept housekeeping was excellent had a ceiling fan but my room had no working air conditioning in my room I reported several times I was eventually offered a room change on the 5 day of my 6 day vacation and was compensated for one night. Alittle Unorganized but overall a nice property.

Very Pricey didnt get access to good restaurantes and to many amenities far from the good places not impress would not invest in the presidencial suites at Life style again poor Quality for soo much money great staff hard working people

Mi experiencia no fue tan buena esperaba algo mejor el primer día no había comida y el segundo día tuve que hacer una fila extremadamente grande para comer todo queda lejos hay la espera algo mejor, no me gustó

I am struggling with this review. My family and I just returned from a 5 night stay yesterday. We had never been to the dr before and stayed at this resort because we had won a free trip. However the trip was for 3 and I have a family of 5 so we booked another room separately. This apparently caused an issue in so many ways. The hotel is subdivided into different areas with better or worse accommodations. Upgraded areas shall we say. The package we won was at one part of the hotel. I accidentally booked a room separately in another part of the hotel but did successfully cancel it and rebook it properly days before. this change did not register on their end and they were unwilling to accommodate us all in the same area upon check in despite me having called 48 hours prior to our trip and requesting adjoining rooms. It couldn’t be done until 24 hours later and we still wouldn’t be next to each other. At that point we didn’t want the hassle of moving all our stuff again. However , dinner reservations now became a thing. They wanted us to make two seperate reservations for the rooms But it had to be done in the corresponding lobbies. When I explained we’re all one family and just make a reservation for 5 they said no. I ignored this and just showed up to dinner with my family of 5 and got eye rolls because our number didn’t match their numbers. But they did accommodate. Ignore the people in the gray shirts. Time share. Complain about the room if things don’t work .

I can see that male staff can’t control behaviour to female guest, training staff is a most if hotel want to grow up. I’m very disappointed because I called my taxi and staff in the front door don’t allow him to in and didn’t want to us to get in to the taxi.. push me to take the taxi that they want… As a guest we have the rights to choose our own taxi and the hotel have to give me all the facilities to get it..