Santiago Vacation Packages

This was one of the worst hotel experiences I’ve ever had. The staff was rude, unhelpful, and seemed to try to charge extra for everything. I originally booked a room for one person, but it was already a double-bed room. Before arriving, I asked if I could add another guest, and they told me it was no problem. When I checked in, I also asked to extend my stay by one more night and wanted to pay everything immediately. The receptionist told me to come back the next day instead. The next day, when I went to pay, they suddenly tried to charge me an additional fee because I had added another guest. The receptionist from the previous day never mentioned this. They then claimed I had to “upgrade” my room, even though they hadn’t moved me to a different room or provided anything better. I ended up arguing with them because it made no sense to charge for an upgrade that never happened. The room itself was also disappointing. It wasn’t clean, it was freezing cold, and the only heater they offered was a tiny portable one that barely worked—and they wanted to charge extra for it. There was almost no privacy because the room had windows facing the hallway, so people could easily see inside. On top of that, the walls were so thin that you could hear everything happening around you. For the price they charge, you’re much better off staying somewhere else. There are far better hotels in the area for just a little more money.

The property was very well maintained, clean and beautiful .

I booked this hotel based on the good reviews it received. Maybe my standards are too high, but this is probably one of the worst hotels I have stayed in. The room smelled of sewage…all the time. The bed was so hard. There was no give in the mattress at all. One of the pillows on the bed was also very hard. There was nothing to put your soaps and shampoos on in the shower. The drain in the shower and the sink drained very slow and the bathroom did not have a vent fan in it. The whole room was damp and stagnate…no ventilation to help move the air or any option at all to adjust your room temp. We were in Peru for nine days. This part of it, staying at this hotel, was prob the worst. On a small bright note, it was in a good location being across the street from the San Pedro Market and the train station.