Santa Barbara de Casa Vacation Packages

Villa was moldy but tolerable for the weekend. Sheets had stains. Housekeeping didn't do much. Breakfast left much to be desired. Check-in was empty when we arrived and no staff was able to tell us where to go to check in or when the desk would be staffed. They don't answer the phone. I requested late check out which was accepted and I put do not disturb on the door. Housekeeping still barged in and woke us up and was annoyed we hadn't left. Overall it could've been worse.

Excellent location, surroundings, amazing resort concept. Beautiful design blended with natural elements with lots of respect for the environment. Pine woods, sand dunes, natural vegetation all beautifully preserved and integrated. The beach itself is excellent. Proper deep sand, very clean water, very flat, excellent for children. The food in both restaurants including the beach club was very high quality.

There was a severe ant issue in my room. I filed three complaints and was told they would be addressed, but they were not. The ants invaded our suitcases and personal handbags. Good thing I had Lysol, so I used it to clean out my suitcase and personal handbag before departure.