Saint-Ours Vacation Packages

I stay at the Horseshoe twice a year. It’s my first choice for hotels because it is in a great location and is always immaculately clean. That’s in time was no exception. However, there were a few other disappointing issues with my stay. There was some very noticeable damage in my room. The furniture was quite dinged up and the handle to open the fridge cupboard was nearly torn off. It was bad enough that I felt it important to alert the staff so I wouldn’t be charged for damage. On my second day, I was interrupted with banging on my door as staff wanted to come in and change the air filters in the room. And then on the third day, the water in my room (and others) was turned off for quite some time. I was given advance warning of this but it still prevented me from being in my room during that time. I inquired about getting a reprieve on that days resort fees but was told that “no compensation would be given.” I was disappointed by this as I fee that not having running water in your room should disqualify a hotel from charging a “Resort” fee. Sadly, this trip left a bad taste in my mouth towards The Horseshoe.

Clean hotel with great service. The only downsides to this property is that the $150 deposit wasn’t disclosed until after I already booked and prepaid for the room & the parking is $40 a night (in a garage that’s across the street). Other than that, this is a great place to spend a night or two.

Excellent property and service. 5-10 minutes away from a good selection of restaurants.

We had a great time at the hotel and were impressed with the well-maintained and spacious rooms. The mix of renters, vacationers, and pets on-site created a lively and diverse atmosphere, with everyone being friendly and welcoming. However, there was one issue that I would like to bring to your attention. Some previous tenants or vacationers had let their pets urinate in the common areas, which was unpleasant. Additionally, we noticed a smell in our room’s living room carpet, which was a result of pet urine. As pet owners, we understand the strong odor of pet urine and appreciate it when guests take responsibility for cleaning up after their pets. I hope this feedback helps improve the experience for future guests.