Russan Vacation Packages

Excellent hotel in a magic place, plenty of history. Very good service. Beautiful facility. Only concern no heat on some corridors

Clean and spacious room, and very nice breakfast

They tried so hard to make this a 4+ star hotel but it just doesn't manage it. The breakfast isn't worth the 20 euros that it costs. The bed was so hard that I had to take ibuprofen to deal with the hip pain after the night and the mildew in the room was bad. The whole family was coughing or sniffling after spending 5 nights there. We were VIP+ and had one of the 2 bedroom suites. We're in room #1. The mosquitoes in the private backyard were so bad that we had a hard time using the only table that seated all 6 of us.

We had a beautiful room with a view of the canal. The staff were friendly and welcoming. I would definitely stay here again.

The room was basic but adequate for a short stay. It was very centre to many attractions in the old city. Did not have much interaction with staff. Had an incident in the middle of the night 3 am. A guest went rampaging through the hotel screaming like a bat out of hell banging on bedroom doors with such force there is damage. We were terrified to leave our room and at one point I was about to scream out of the bedroom window. There was no night attendant in the hotel and therefore no one to address this problem. Fortunately the police arrived and everything quietened but we did not want to go back to sleep for fear it would start again. We reported problem to staff in morning and although apologies no real explanation for the terror we suffered. Would not recommend or use hotel again