Roundwood Vacation Packages

Fantastic location. You can walk everywhere. One issue to note was that after you book they send you an email and have you check in separately giving details and credit card. And they want you to download an app and login using password they send. It wasn’t explicitly stated in the Expedia listing. Never seen it in a Expedia booking. So I am standing in front of the door at night in pouring rain and no way to enter. Fortunately there was a number to call and they were helpful. Then it was straightforward. It would be helpful to warn us to expect this. The washing machine is complicated and there are no instructions. We got stuck a few times but they did help. It would be better if they had instructions for use. They have video instructions for all the appliances but not the washing machine. I suggest you add it. They were always helpful at the support line. Except the last day when I called to ask what to do with the garbage. That one time it appeared that the call center had non native English speakers and they could not understand the word “garbage”!! I talked to several people but they simply could not understand the word even when I spelled it! There are bars nearby and although the hotel has good sound insulation I could hear music and people talking until after midnight. I had to use earplugs but it didn’t bother my wife. These are not big issue. Otherwise everything was great. They are helpful. Great location. Nice rooms. Good AC, spacious bathroom and shower.

The room was okay, it had a bad smell (I think it was the carpet) but we got used to it. There was only bath towels, no hand towels. The view was amazing. The restaurant downstairs was amazing. We did not spend a lot of time in the hotel, and more in the surrounding area, so that smell did not take the score down too low :)

Very clean hotel and staff was awesome

There should be a door to the toilet/ shower not a shower curtain . The water is slow to go down drain from shower so you have to go toilet with water on the floor .you should be able to open the door nearer to the kitchen as there is no extrator fan when cooking this is a health and safety issue

This apartment was in an amazing location, but to get the key its a bit of a hike. The drains in both our bathrooms didn't drain and ended up overflowing the shower. The glass door had been broken previously and a make shift curtain was used with zip ties. The place advertised for 5 people but only provided 4 shower towels. I used them to clean the overflow and did ask for more and why. The reply stated they would bring some by, but they never did.