Roucourt Vacation Packages

Excellent location, but dismal, dirty room with accessibility challenges Expedia’s description of this hotel promotes fireplaces, comfort and amenities. None of these are accurate. Our room for two guests with two twin beds pushed together was bland, dirty and lacked any decoration, warmth or attraction. The dingy white walls were completely bare except for a faded, dusty plastic flower glued to one wall. The window curtains and throw pillows on the bed were old, stained and wrinkled and bath towels were threadbare. The bedroom and bathroom both needed cleaning. The non-existent lobby is a small check-in desk and there are absolutely no amenities. The tiny elevator can barely hold one large suitcase and starts two-floors up. Guests have to manage the first two floors on their own with steep, narrow stairs. The only high point is the excellent location close to the Grand Place, an optimal location if you don’t plan to spend any time in this dismal room. The check-in staff were helpful and knowledgeable about the area, but there are many other choices near Grand Place that could offer a more pleasant experience.

Rooms are beautiful. Great location.

We stayed at this Hotel for 1 night, and thankfully for no more. The condition of the room was very poor. Bathroom - very small. The shower doors don’t keep water in (massive gaps where it meets the shower, so it leaks in use), the shower grouting is black and mouldy. The shower fixings are loose and moves around when pressure applied. There is previous hairs and mould all around the place, sharp flooring on the shower floor that hurts when you are washing. The taps excessive limescale. The room smelt worse for ware, musky at best. There were zero amenities. There was no lift, so we had to carry 2 very heavy suitcase up four flights of stairs. The service was the only positive feedback - it wasn’t outstanding but ok, we have no issues with the staff interaction. Overall, we have stayed at many other places for £75 which are much better than this hotel. I believe a fairer fare would be around £40 with the condition of the property in consideration.