Rosewood Vacation Packages

Clean room,great staff The walls were thin you could hear the crying baby two doors down like they were in the same room

This is my first review after staying here now 4x over the last 2 yrs. Overall I’m satisfied and continue to book here because it’s convenient to Duke and costs less than other options that are that close. Positives include the rooms are decent/clean, the cleaning staff is friendly and do a good job. Parking is free. My dislikes include the intense perfume smell in the lobby — à la a giant plug-in. For people like me who have issues with artificial fragrances, it’s very off-putting. Aesthetically, it’s odd for a hotel in the Millennium brand — kind of dingy and dirty-looking (its actually clean but looks like it might not be) with no real “look” to it; carpet styles differ from floor to floor with what is presumably the older style bleach? stained. The elevators range from a bit unkempt to gnarly. The staff woman who checked me in this time was not friendly or welcoming. She apparently could not find a reservation under my name. After I showed her my Expedia confirm #, she left to the back office, came back (said nothing) kept looking at her screen with a quizzical expression…then gave me my room key. The next day when I was making a midday pit stop to my room, my keys wouldn’t work. Thankfully a cleaning staff let me in. I later went to the front desk to tell them, and that staff person said it was because the reservation had only been enabled for 1 day. My confirmation clearly showed it was for 3 days, so why the original person only enabled it for 1 is just odd.

The staff was not very courteous.

The staff were friendly and helpful, from check-in to the bar to morning coffee and check-out.

I enjoyed my stay here, my room was very neat clean and well stocked, the staff was friendly ,accommodating and very easy to reach, the continental breakfast was fulfilling, plenty of parking just an overall pleasant stay