2/10 Terrible
T
Apr 30, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely TERRIBLE place. There has been constant inconveniences after another. Initial address provided was incorrect as to where the lobby was. The receptionist was very hard to get in touch with over the phone or by email (even Expedia agent said they had a hard time) (they also hung up on the phone on us and the Expedia agent). They made us go up and down the street looking for where the check-in lobby was, which was not easy to find. Eventually we went back to the address listed only to be picked up by someone (don’t know if he works there) only for him to bring us to where the lobby was which was a few minutes away from the address provided. When being brought to our room (the address provided) we were told we would have to relocate rooms the next day. The receptionist wouldn’t give a clear reason as to why that is, and we had to reorganize our plans in order to accommodate this (pack and leave our bags with the room key in the room) the next day. We started our day much earlier, at 9am when they opened we talked to them when we are to come back to move our stuff to the next room. When we came back at that time the room was not even ready and now we are back to our old room waiting for the cleaner to finish up. We asked if we could just keep our original room and we are told that we COULD NOT, and had to wait to move to the new room. This whole experience has definitely ruined our time in Rome. We later found out this was all due to overbooking.
T
Stayed 3 nights in Apr 2024
