Find Hotels by Marriott Hotels & Resorts in Richmond from CA $166

"I’ve been staying at the Doubletree (this location) for over 10 years, but this was definitely my last visit! Upon arrival I had already did a check in on my phone. They still require me to come to front desk, but when I got into the hotel, the lobby was filled with people trying to check in so there was a wait, once I got onto the elevator to head to my room, I noticed that it was going very slow about 30 minutes into my trip there I went down to get ice from the ice machine. I got on the elevator to head back to my room. The elevator went up about 10 floors and then, I heard a message saying elevator is shutting down. The lights went dark and it just stopped!!! Two other guest was on with me. We were stuck on the elevator for about 40 minutes. We were unable to call for emergency help once the elevator shut down. I had to call the front lobby with my phone, she was nice but she was not helpful. She said she would let the maintenance man know to reset the elevator. She did stay on the phone until the maintenance guy found us. Oce the elevator started back she just hung up on me no compensation no sorry! I will definitely not stay here again!"

"Everything was pleasant at this property. As with any downtown Houston hotel make sure you lock your car. Hotel looked like they might have been renovating there bar eating area and it was closed, but we did not need that amenity so I did not pay that close attention "

"Nice hotel and rooms were great"

"Property was clean, good price, but the walls are paper thin and you can hear every noise from the hallway and above you. "

"In Its' day this place was a showplace. It is still very nice with the largest lobby that I have seen maybe ever. The hotel is a bit tired. It will be a massive undertaking to bring it up to where it was in its prime. Bar was good. Food looked really good. Outdoor pool was large and clean. I paid a fair rate. It was a good value. "

"Room was large and clean "

"The room was not ready at 3 pm. There was a very large crowd of people waiting in a very small lobby without enough seating for their rooms. I had to wait until 4:30pm to get the room. The shuttle to the hospital is advertised, but is either not available or too slow to arrive, so I used an Uber. The staff are not interested to help. The hotel is also showing signs of aging even though it is almost new. The bed linen was fraying and the towels were old. "

"The room was maintained in a pristine condition, and the air conditioning functioned exceptionally well. The staff demonstrated a high level of professionalism and courtesy. Additionally, the breakfast was quite satisfying. "

"Needs lots of renovations. Upgrade the TV, carpets and include room fridge and microwave "