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Reviews of Hilton Garden Inn Richmond Airport

3 out of 5
Hilton Garden Inn Richmond Airport
441 International Drive, Sandston, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 569 out of 1001 reviews" "
Rating 8 - Good. 265 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly around here
Stayed 1 night in Apr 2024

6/10 Okay

Paola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The queen beds are not queen! One mattress measured at 54 inches and one at 56. Neither one is 60 which is what a queen mattress should be!
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly.
Stayed 1 night in Apr 2024

2/10 Terrible

Sheigh, Front Royal

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I clicked poor for overall rating because they told me over the phone i can pay for my families stay with my paypal card. So with that information I drove down to Richmond for my daughters cheer comp and when I walked in to secure my booked room their card readers denied the transaction, there was more then enough to pay for the room and any $100 upcharge for potential damages. Im not a karen and i don't normally complain but when my daughter is crying because we didn't get the hilton that she picked out for her special weekend and I then have to scramble to find a place to stay for the night in Richmond with my wife, son and my daughter, stress was through the roof I almost cried. We ended up just driving back home, a 2 hour drive with a very upset cheerleader in the backseat, just to drive back up again to finally drive home for good. All of this could have been prevented if I was given the correct information that I had asked for.
Stayed 1 night in Apr 2024

10/10 Excellent

Byron, Plainfield

Travelled with partner
Liked: Cleanliness, staff & service
Shuttle to airport was on time.
Stayed 1 night in Apr 2024

8/10 Good

Karl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close by airport for quick rental car drop off.
Stayed 3 nights in Mar 2024

4/10 Poor

Henry

Very incompetent staff members
Stayed 5 nights in Mar 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Alecia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Glody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and helpful, rooms were clean, a very pleasant stay
Stayed 1 night in Mar 2024

10/10 Excellent

Gena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel is clean and bright. I was directly across from the pool area and stayed with at least 2 youth soccer teams - I never heard anything. The staff was friendly and pleasant. Would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the airport! Will stay again if I’m back in Virginia
Stayed 1 night in Mar 2024

6/10 Okay

Claire

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very limited chanels on TV, had claims for room service which was actually not available. Also claimed shuttle to and from airport, once I landed in airport I was not able to contact the hotel to get information about the shuttle pick up and had to use Uber anyway. The staff were extremely friendly however.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and accomidating. The bottles of water are a nice touch. Easy check in process and clear to whats offered.
Stayed 1 night in Feb 2024

6/10 Okay

Danella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Money pit charges you to park on their lot
With this being a Hilton hotel I expected better . But the fact I paid for breakfast ( extra) when booking my stay and got charged 10.00 for 2 scrambled eggs !! Then I have to pay for parking 10.00 a day. Which is ridiculous! You are already paying a good bit for the hotel room that is definitely out dated . The only thing good of the week long stay was Tiffany at the front desk .
Stayed 4 nights in Jan 2024

10/10 Excellent

Rowland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, very professional and helpful
Stayed 1 night in Jan 2024

8/10 Good

Kionna

Travelled with partner
Liked: Staff & service
Some things seem old and outdated. Also whoever cleaned the room didn’t do the best
Stayed 1 night in Dec 2023

4/10 Poor

Michelle

While booking the reservation, we were not told that there was not going to be breakfast available, and that the pool was out of order... the pool was the main reason for staying at this facility... along with this is where we usually stay when we are going out of town. I wish I could give it a better rating.
Stayed 1 night in Dec 2023

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Everything was clean and the bed was very comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Laurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not anything in particular.
Stayed 1 night in Dec 2023

10/10 Excellent

Mel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Trevor

Stayed 1 night in Nov 2023

8/10 Good

JUAN LUIS, Mercedes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk person vety professional
Stayed 1 night in Nov 2023

6/10 Okay

Rajaa

Travelled with partner
i come here once a month and this time there were a lot of underaged unaccompanied children running wild! i went to the pool & there were like 13 kids diving and running all around the pool area. I was nervous they were going to fall and hurt themselves. There were no adults around. To make matters worse, after the kids got out of the pool they went to the fitness room and put their wet bodies all over the equipment. For future references i advise to keep an eye on those areas when small children are near. Someone could have easily drowned. There was so much horse play.
Stayed 2 nights in Nov 2023

8/10 Good

Arkel A.

Stayed 1 night in Nov 2023

4/10 Poor

Jason

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The beds could be a little more comfortable. Otherwise no compliants.
Stayed 1 night in Oct 2023

4/10 Poor

Kristen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Find a cheaper place to stay, not worth the money
Book a room with 2 queen bed, but only had 1 king with pull out when we got there. We told it was a hotel and things like that happened. Didn’t offer to try and fix this situation or anything. Pull out slept like a rock. The Wi-Fi was awful, so forget about doing work. There were no USB ports for charging electronics. Very disappointed considering the price.
Stayed 1 night in Oct 2023

4/10 Poor

Melissa

Liked: Property conditions & facilities
Disliked: Staff & service
Just finished my stay here. I arrived at 3pm and was told they had no clean rooms due to staffing. I waited for 4 hours before they had a room available and had to change cloths in the bathroom before my event. They had the bar open but I was told they were unable to serve food. I asked if my room could be discounted and there was no manager on staff. The lady working the desk was very nice and did the best she could but it is obvious this hotel has poor management. The room was clean when I was able to check in, the ice machine on the floor was broke and there was no vending machine. There was a large group of people out the front enterance who were shot gunning beers and had it spilled all over the side walk. The atm machine in the lobby also is broken. Would stay somewhere else.
Stayed 1 night in Oct 2023

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Rajaa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come here once a month and I stay for either a weekend or an entire week and the staff is amazing and me and my wife absolutely love it. She stays in another state because of work but because of the Hilton Garden Inn, we are still able to see each other. The staff is becoming very familiar with us & even know us by name! I love coming here. Our stay is always enjoyable.
Stayed 3 nights in Oct 2023

10/10 Excellent

Alberto

Stayed 1 night in Oct 2023

10/10 Excellent

Shakira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent. Quick/friendly shuttle service to the airport. I only wish the light bulbs in the bedroom were a warm color. They were so cool that they woke me up while I was trying to settle in for the evening.
Stayed 1 night in Oct 2023

8/10 Good

Benjamin

Stayed 2 nights in Oct 2023

8/10 Good

Kazimere, LITTLETON RD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Oct 2023

8/10 Good

Kazmar

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in was smooth and on tome considering I booked a little late. Customer service was also great at the bar and for room service & cleaning. If I could rate the driver of the shuttle (Richmond Shuttle) individually I would. He was rude and pushy. He rushed me to put my bags in the vsn event hough he was 10 minutes early. I woould have missed the shuttke had I been line up for the time the reservationist told me. In addition, he stopped by the first airline company he saw and refused to take me to my door. I had 5 bags that were packed for reasons Indo not need to share. When I enquires about taking me to my door so its easier for me to move them and not leave any unattended, he renind me in a rude tone with supported body language that he was on sma schedule. I hurriedly stopped him in his tracks and told him I had 5 bags and I really wanted some assistance; however, I decided to do the help myself and unpack the van myself and do what I need to do. If I was to rate his service, he would receive a 3/10 for poor customer service and communication
Stayed 1 night in Oct 2023

2/10 Terrible

Ashley

Stayed 1 night in Oct 2023

10/10 Excellent

Misty

Stayed 1 night in Oct 2023

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Weekend
the staff was great, the breakfast was delicious.
Stayed 2 nights in Sep 2023

8/10 Good

Spencer

Stayed 1 night in Sep 2023

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for Richmond Airport stay
Mallory, at the front desk, was welcoming. Desired room wasn’t ready and she upgraded us to a suite with a jetted tub. She had all the answers to our questions as we had not stayed in the area before. We appreciated her knowledge and assistance. Plenty of parking. There are four hotels on the same property. The shuttle service to and from the airport is easy and close. The hotel has a bar/restaurant open from 5-10pm. The breakfast cost $15 a person. It did serve until 11am which is nice. We got there close to 10:30am, and most items were luke warm, or were unappealing. The hotel has an indoor pool/hot tub and an exercise room. We did not use either. Overall, this property served us well. We would stay here again.
Stayed 1 night in Sep 2023

8/10 Good

LITICIA, Houston

Very nice clean hotel with early free shuttle to the airport. I was disappointed that I had to walk next door to the Doubletree for something to eat and a glass of wine but not a big deal.
Stayed 1 night in Sep 2023

8/10 Good

Elaine

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

John

Very friendly staff.
Stayed 1 night in Sep 2023

10/10 Excellent

William

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Krystal

Stayed 1 night in Sep 2023