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"The lobby area staff were so warm and welcoming. Overall everyone was kind other than one gentleman at the breakfast buffet on the day of our arrival. He was pretty rude to us but he was the only one and we never saw him again after that which was a plus. Breakfast buffet had a great selection everyday. We ate dinner at Terra one evening and it was excellent as well, the duck rice dish was amazing. The rooms are beautiful and spacious with wonderful views. The rooftop bar is a must visit as well. We never did get to check out the spa but will on our next visit. Thank you for a wonderful stay!"

"The hotel from the second we walked in was amazing. The staff, the room, the restaurant and bar everything was not only great, but exceptional. Everything was clean. The rooms are very nice and have all the amenities you could want. All of the staff are amazing and anyone staying there would be lucky. The dinner was amazing and staff were very attentive. The breakfast buffet was also great with a large selection of food and drinks. If we ever go back to the Azores, this will be the hotel we are staying at. We will also be recommending the hotel to any of our friends/family who travel there. I wish I could give the staff a 10/5 rating. "

"Location, staff, amenities, clean, parking, beautiful view of garden from the windows, great free breakfast, walking distance from some really cool bars and restaurants, 2 local cafes within 100 m for a great morning garoto"

"Propre, tranquille, décoré avec goût. Le resto était excellent, les petits-déjeuners copieux et savoureux! Et la vue! WoW! La mer s’ouvre devant nous sur une plage de sable volcanique…. C’est le meilleur endroit pour s’arrêter quand on atterrit aux Açores "

"Everything was perfect and oh those thermal pools!"

"Large and clean rooms. Comfy beds and great staff."

"We clearly went in the off season, mid January, so there were few guests, which we didn’t mind at all. Free Breakfast buffet was excellent as was the hotel’s service the entire time."

"Very kind staff, clean room, and the thermal waters and garden were amazing!"

"Clean hotel - excellent staff- amazing spa and the smell of the hotel is so fresh! Great ocean view, walking distance to shops and restaurants and the town square "