2/10 Terrible
Roni
Travelled with partner
Jul 26, 2024
Disliked: Staff & service, amenities, property conditions & facilities
I stayed in 10 different hotels in Iceland and this one was by far the worst one. The customer serice is terrible and the property conditions is bad. The shower drain was clogged and the water didn't go down the drain, they flodded the bathroom and wend into the room, Ibhad to stop the shower in the middle and called the reception, it took them a very long time to come up, and when they did, the women was rude and unpleasant. They didn't agree to change the room, instead, they tried to fix the problemband it only helped a little bit. We missed our restaurant reservation because of this.
On top of this, the rooms are not sound proof, we could hear every little step they took in the room above us, and also the curtains were not light proof which is a big problem in iceland where there is always light in the summer.
The parking in the hotel is ridiculously expensive, and they dont even bother to mention thus to the guests, when asked the reception for an alternalternative, they showed up other expensive options, they did not mention that 2 minutes walk from the hotel there is a free parking in the street.
The overall condition of the room was pretty worned out and even the cocktails at the bar were terrible. If you are looking for a nice stay in Reykjavik, STAY AWAY FROM THIS HOTEL.
Roni
Stayed 1 night in Jul 2024