Deluxe Studio | Lake view
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Reviews of Balmoral Lodge

4 out of 5
Balmoral Lodge
24 York Street, Queenstown, Otago

Reviews

9.6

Exceptional

Rating 10 - Excellent. 91 out of 111 reviews" "
Rating 8 - Good. 15 out of 111 reviews" "
Rating 6 - Okay. 3 out of 111 reviews" "
Rating 4 - Poor. 2 out of 111 reviews" "
Rating 2 - Terrible. 0 out of 111 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just up the road from tons of restaurants and shopping
Stayed 2 nights in Mar 2024

10/10 Excellent

omar anselmo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place! The staff is very kind! We recommend ir so much!
Stayed 3 nights in Mar 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly Host, so helpful & welcoming I will be back !!
Stayed 2 nights in Mar 2024

10/10 Excellent

Huong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, spacious and classy decorations accommodation with beautiful view of lake Wakatipu and the mountains behind.
Stayed 1 night in Mar 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service
Vid is an AWESOME host!! The lodge is clean, walkable, has great parking and very comfortable beds!
Stayed 3 nights in Feb 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balmoral Lodge is a house up the hill from the centre of Queenstown. It is a nice clean house and our room had its own good clean bathroom and shower. The lady who comes in each day to clean the rooms is so kind and helpful and did our washing for us. It is a steep hill to walk from town but if you don't want the 10 minute walk it's easy enough to grab a cab.
Stayed 2 nights in Jan 2024

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible view from room!
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Sumev

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Balmoral Lodge! The lodge was nice and clean and provided for a wonderful holiday!
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay here.
Stayed 6 nights in Nov 2023

10/10 Excellent

Juliana

Travelled with group
Liked: Amenities
The hosts were so welcoming and generous. The place is beautiful with a wonderful view.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with wonderful views of the lake, Cecil peak, Walter peak, the town and the gardens. Perfect housekeeping and the laundry and kitchen were very useful. And besides the great view, had a great sleep too. Wonderful place to come back to!
Stayed 1 night in Sep 2023

10/10 Excellent

sama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, peaceful, tidy, lovely service, 10 minuet walk to town center, spectacular views. Just perfect.
Stayed 7 nights in Sep 2023

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This accommodation has a beautiful view and is still close enough to walk into town. I had a snowboarding accident and the owners were incredibly accommodating to this and included a free breakfast, which was very kind and thoughtful of them. 10/10 would recommend to anyone wanting an affordable place to stay that overlooks Queenstown’s beauty.
Stayed 3 nights in Jul 2023
Response from cis on Jul 31, 2023
Hi Amysoglad you enjoyedyour stay, hope you are on the mend. speedy recoveryRegardsCis

10/10 Excellent

Benjamin

Stayed 8 nights in Jul 2023
Response from Cis on Jul 31, 2023
So glad you enjoyed your stay. It was lovely to meet you bothCis

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I really enjoyed our stay at Balmoral Lodge. Sis made us feel right at home, and you couldn’t ask for a better view. It was an easy walk to the downtown area as long as you’re not afraid of hills, and there was plenty of parking if you’re driving and prefer to get around town that way. Would happily stay again and recommend to friends/family!
Stayed 6 nights in Jul 2023
Response from Cis on Jul 31, 2023
Hi Paul so glad you enjoyed your stay,we try very hard to Make everyones stay as enjoyableas possible, Safe travelsCis

10/10 Excellent

Avneet

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there for 3 nights, in the two bedroom studio apartment. Really great host, clean property, walkable to the city (keeping in mind the uphill), muffins and chocolates everyday were a bonus! Really enjoyed staying there. Highly recommended. Laundry and kitchen was a bonus too :)
Stayed 3 nights in Jul 2023
Response from Cis on Jul 10, 2023
thankyou for your comments hope you had a safe trip on the frosty roadsCis

10/10 Excellent

P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely view and comfy bed with clean bathroom etc, always different staying in a "home" - however we were very independent from everyone and enjoyed our alone time in a lovely room with plenty of room to relax.
Stayed 3 nights in Apr 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect, comfy beds, fresh muffins in the morning, view from the garden was amazing and very close to town. Can literally walk to town in 10 minutes. Owner was very friendly and so was her little dog which may visit you while having a coffee in the garden. Would definitely stay again next time I am in queenstown.

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we need for lodging - clean, small property with wonderful views of Queenstown and the lake.
Stayed 3 nights in Mar 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family had a wonderful stay in thr two bedroom and king room. The garden patio outside the living area was a welcome surprise and the most beautiful views of Queenstown and Lake Wakatipu. Wish we could have stayed longer. The owner Cis and her friendly doggo Benji were lovely and accomodating. Would highly recommended this as a home away from home whilst exploring Queenstown.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay in Queenstown
This is an amazing place to stay in Queenstown, directly uphill from town center, about 15min to walk into town and about 20min uphill back. Plenty of parking also, just take care with the hills and winding roads which I don’t think you can avoid in Queenstown. The host and a friendly dog Benji also lives in this very spacious and beautifully designed house. Although a little like a B&B, but serviced just like a hotel. Muffins and chocolates are complimentary daily, as well as a guest living area with amazing views and small selection of wines and spirit for a nightcap. Cleanliness was superb and we had a great time there!
View from room
Room
Quest living room
Second floor hallway
Stayed 4 nights in Mar 2023

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of lake!
Stayed 3 nights in Feb 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 4 nights (family - two adults and two teenagers), and it was just perfect for our stay. Two bedrooms (one queen, and one with two singles). The lodge was large enough to give everybody space, with two bathrooms. The lodge was self-contained with a full kitchen and laundry facilities. It was serviced daily, and the complementary chocolates and muffins each day was a very nice touch! It is a walkable distance into town, but it is on a steep hill so you'd only walk if you're very fit! The views were amazing! A very comfortable stay! We would stay here again if we're every lucky enough to come back.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view in cozy lodge w/ the sweetest owner
What a wonderful lodge! I had the most pleasant stay after leaving another hotel. The view from the room was worthwhile. You could see straight to the mountains, and there's so much natural sunlight. It was so cozy that I didn't want to explore the town as much. Balmoral Lodge is a 15 minute walk downhill to Queenstown, but I would recommend taking a ride share back up since the hills can be brutal. The view is totally worth being a little farther from the city center. I also took a moment to speak with the owner of the Lodge. She's so kind and wonderful to talk to. She also has a dog, Benji, who greets people as they check in. I would stay here again.
Stayed 3 nights in Jan 2023

6/10 Okay

Robert

Travelled with partner
The views were amazing

10/10 Excellent

Cherraine

Liked: Cleanliness, staff & service, amenities
This was a good location within walking distance to Queenstown. It was relaxing and quiet and easy to come and go as i needed. Cis was a lovely host, and everything was clean and fresh. Lovely stay.

8/10 Good

Minky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and lovely muffins each day
Stayed 4 nights in Apr 2022
Response from Cis on May 10, 2022
thankyou for your comments we are glad you enjoyed your stay Cis

10/10 Excellent

Tasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady was so lovely made sure we were comfortable and had lovely talks. She let us leave our bag longer on the last day. The view was incredible from our room. You could walk down to the main town in 10 mins. Walking back in all uphill, very doable but a umber or taxi home was under $10.
Stayed 4 nights in Dec 2021
Response from Cis on Jan 29, 2022
Thankyou Tasmin for your lovely review , and happy new Year from Balmoral Cis

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Lake View in Town Apartment
Stunning beautiful view over lake and mountains, close to town, parking right out front. Enjoyed the jet tub and comfy beds after each day on the slopes. The laundry room was great for all the gear. Was so comfortable we ordered 8n with a movie instead of going out in town. would stay here again. Enjoyed the muffins provided every day.
Stayed 3 nights in Jul 2021

10/10 Excellent

Teresita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
An absolute joy to stay in this quaint boutique lodge. Celso was an excellent host. The room that we stayed in was very clean ,spacious and tastefully done and the view was just stunning ! Free parking on site and walkable into town. I would highly recommend this place and I would definitely stay there again.
Stayed 3 nights in Mar 2021
Response from Cis on Apr 9, 2021
Thankyou Teresita I am glad you enjoyed your stay It is always great to get feedback as we try to strive for perfection cheers Cis

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb view Good parking Nice decor No microwave Excellent hosts Guest lounge with welcome drink and chocolates
Stayed 2 nights in Mar 2020

10/10 Excellent

Frank, Queenstown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Normally I was lazy to give comments, but this time I have to say it’s the best one in all of my NZ motel experience. The landlord is very nice, the rooms are tidy and the facilities are modern equipped. It’s definitely enjoyable!
Stayed 1 night in Dec 2019
Response from cis on Dec 27, 2019
Thank you frank for your reveiw it is always nice when someone takes the time to write . so thankyou and very glad you loved your stay. Merry Xmas and a safe and happy new year to you, family and friends Cis

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Half Marathon haven
Excellent accommodation, fantastic views from bedroom, close to city. We would definitely stay there again.
Stayed 4 nights in Nov 2019
Response from Cis on Nov 24, 2019
Thankyou Brian for taking the time to let us know you enjoyed your stay it is a very essential part of business these days so thankyou and maybe we ill see you again Regards Cis

10/10 Excellent

LO, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding views, great hospitality, very comfortable beds with excellent pillows. Newly renovated and very clean. I will definitely stay here again next time I go to Queenstown.
Stayed 2 nights in Sep 2019
Response from Cis Walker on Nov 17, 2019
Hi lo so glad you enjoyed your stay at this beautiful Lodge , look forward to your next stay Regards . Cis

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff where amazing and looked after us very well
Stayed 3 nights in Aug 2019
Response from Cis Walker on Nov 17, 2019
So glad my staff looked after you while I was away, It is always a pleasure to get reat feedback when you are away, so Thankyou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Balmoral Lodge. The apartment has everything we needed. The beds were comfortable and daily housekeeping. The location could not be better. The views from the apartment are fantastic and better than in the photos online. The location is very close to downtown Queenstown. We used Uber and it was very cheap when we went into town at night to avoid driving and parking issues. The staff +
Stayed 5 nights in Jul 2019
Response from Cis on Nov 17, 2019
Thankyou for taking the time to write a reveiw, you are correct, the views are amazing and better than the photos, but we are just on the hill , which is the only way to get the panoramic photos. So glad you loved your stay. Cis walker

10/10 Excellent

carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Best Stays I have ever Stayed...
Our stay was made perfect by our hotel and our host. Cys was wonderful, even giving us a needed ride into town one time! Our room was always spotless, our greetings were always warm, and the bonus is Benji, her dog, who warms the home even more. We spent one evening in the family room available to guests just to watch TV not in our room and away from it all - it felt like home and very comfortable. I would recommend this place to anyone that loves the feeling of home while away from home. The views, location, and hospitality are great! Thanks to the Balmoral Lodge for making our Queenstown stay the best of all my adventures.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2019
Response from Cis on Jun 11, 2019
Thankyou

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on the edge of town.
The hotel is on the outskirts of town, but close to the city center (about a 5 minute drive most days). The rooms were clean and comfortable. It was a small apartment and having in-room laundry and a kitchen saved a lot of time and money during out trip. The staff was friendly and respectful of our privacy. I recommend this location for a family looking for room to stay.
Stayed 6 nights in Mar 2019
Response from Cis on Mar 31, 2019
Thankyou Alan for taking the time to write a review. i am so glad you enjoyed your stay and hope you have safe travels from here on Cis walker

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lodge was a lovely stay. We had beautiful views of the mountains and lake. This seems to be a family run lodge and the owner seemed to live on the first floor and so there isn’t a true check in desk which was a bit confusing on check in but no problem once she came out to greet us. Our room was on the second floor. No elevators so be prepared to bring luggage up a short flight of stairs. The main lobby is adorable with free drinks and little snacks available. The room was very clean and well maintained. It felt very homey and I had a great stay overall. Parking is available on the property which was a huge plus as parking in the heart of the city was difficult. It is walking distance to the city, about a ten minute walk but very steep uphill up to the lodge and downhill to the city. It was a nice workout but may be difficult for some. Overall I had a very pleasant stay and would definitely stay again!
Stayed 4 nights in Mar 2019
Response from Cis on Mar 31, 2019
Thankyou for your response,Glad you enjoyed your stay.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balmoral Lodge
Place was well kept and had an amazing garden and view, the owner was very friendly and accomodating. The lodge has all the essentials you need to make your stay comfortable. I have to point out though that the place is not as accessible for travellers without a vehicle as it is located on a steep hill, parking is also a bit limited although the owner will find ways to accomodate. Takes about 5 mins drive to get to town. Great place overall.
Stayed 3 nights in Feb 2019
Response from Cis on Apr 3, 2019
Thank you Miguel for your reveiw so glad you enjoyed your stay it was lovely to meet you . Safe travels wherever you go cheers Cis

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
View from our bedroom was the best thing. Bed was very comfortable and the room was very clean. But we were expecting a hotel beside the lake - it wasn’t even bed and breakfast - just a room with a 10 minute walk down a very steep road to the lake and shops. Parking was hard to find so we’ ended up walking there and paying for a taxi back. This would not be a suitable place for anyone with mobility issues. The people who were temporarily looking after the place were very friendly and looked after us well
Stayed 3 nights in Jan 2019
Response from Cis on Apr 2, 2019
Why would you expect a hotel by the lake when we arent by the lake, It is Clear from all the photos that we are overlooking the lake and township which provides spectacular views from Every room.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommendable
We had a great stay at Balmoral Lodge. Our hostess was very welcoming and helpful. The room had the most beautiful view over the lake, was clean and had a very comfortable bed. It’s advertised as having a jetted bath which our room didn’t have but still had a full sized bath tub which was so nice after a long day walking around Queenstown. Walking into town is an easy 10 minutes downhill, the walk back up to the Lodge is a little steep but an Uber was only $7 if we didn’t feel like making the hike
Stayed 3 nights in Jan 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Lodge, Beautiful Views
Although we didn't realise it was a B&B, we were more than pleasantly surprised by Balmoral Lodge. Sis, the owner, met us and was very welcoming. Our rooms were large, well appointed and spotlessly clean. The view from the rooms is amazing and everything about our stay was enjoyable. We would especially like to mention Sis, who was very friendly and offered us lots of useful advice.
Stayed 2 nights in Jan 2019

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing balmoral lodge
Balmoral lodge was the best place we stayed on our travels touring New Zealand staff helpful and friendly opener was great sat with us one day and gave us a bottle of wine amazing place over looking queenstown great well kept gardens highly recommend this place for singles couples & family if we could give it 10 stars we would
Stayed 9 nights in Dec 2018

10/10 Excellent

Peter S.

Just what we hoped for
The Apartment was warm, modern, very clean and provided everything that we needed. The views from inside and the sitting area on the lawn outside were fantastic. All this and only 15 minutes walk to town, although a bit longer back up the hill - the price for the views?
Stayed 5 nights in Dec 2018