Ptice Vacation Packages

Nice place & spacious

We stayed at the hotel for 2-nights during the weekend. I want to commend the helpful stuff at the entrance, who are always available and very helpful. The hotel is located in an excellent place, right beside the river and the old town. Very clean, the atmosphere is relaxing. We have several comments that can be improved: 1. We had a clogged sink in our hotel room. We told it to the Concierge at the lobby and wend for several hours for dinner outside the hotel. When we returned, I asked the Concierge is our sink was fixed. His reply astounded us: "I forgot", that was his reply. We were tired and a bit angry. We could not return to our room since we could not brush our teeth with a clogged sink. We had to wait in the lobby for an hour while they tried t fix the sink. They apologized and gave us free drinks. ok. An hour past, no one told us anything so I went upstairs to our room to check - it was fixed and cleaned. ok, nice, but if I hadn't checked it myself, we would have sat there at the lobby the entire night. This is NOT a 5-stars hotel service level, more like a 3-stars, at best. 2. Another concern: The breakfast buffet is terrible. It is a mess, and not in a good way. It is too crowded, handled poorly, long lines just to get an omelet. There is a nice menu on each table where you can order special dishes, but it takes a long time to get it and sometimes you don't receive the order at all, or they mixed it up. I do want to recommend their spa and pool which are superb.

Beautiful easy apart convenient location easy for central shopping, trams, close to parks, walkable castle, food, pubs, car and transportation breeze. On the top five list.

Beautifully appointed rooms, Exceptional service. Housekeeping daily with robes, slippers, and bedside chocolates. Great location for walking to attractions. We stayed in the units in the nearby annex, which were incredibly quiet. The Restaurant Pod Vezi was so good we ate dinner there twice during our 5 day stay, using room charge for convenience. It is fine dining at its best. Make reservations to get best dining times. Our package also came with complimentary breakfast at that same restaurant, It was superb. If ever in Prague again, this is where we will stay.