Potrero Vacation Packages

Prior to our arrival, we received calls indicating that the resort's systems were down and were asked to provide payment information in advance to streamline check-in. However, when we followed up, multiple representatives seemed unaware of this request, resulting in long hold times, being transferred repeatedly, and ultimately needing to call back a second time to resolve the issue. Upon arrival, we were informed that early check-in would not be possible and were told they "hoped" to have a room ready by 4 PM. This uncertainty caused concern for our group, as we were in town for a graduation. Fortunately, we were able to check in approximately ten minutes before 4 PM. During our stay, we discovered that one of the pools was closed—a detail we were not made aware of beforehand. This led to overcrowding and significant noise at the pool near our room. Additionally, we encountered difficulties trying to make golf reservations. The phone system was unresponsive, and the text service redirected us to the same non-functional number. We ultimately had to visit the pro shop in person to secure a tee time. We also noticed that we had been double charged for taxes, which required a visit to the front desk to correct. While the issue was eventually resolved, it added another layer of inconvenience to our stay. Lastly, the sofa bed in our room was extremely uncomfortable, resulting in a poor night's sleep.

Not only the location and staff are wonderful but the food is amazing!

Nice stay aside from the broken elevator. It was also unfortunate only able to recover $30% of my security deposit. Supposedly there’s a $42 parking fee and a destination fee that isn’t mentioned at check in or the Expedia app during booking. There should be more transparency and no excuse for surprise fees from a billion dollar hotel conglomerate.

I loved my room, it was like a full apartment! More than I expected. However, it was about 8 flights of stairs up with no elevator. This really affected my trip and how many times I came and went! Otherwise, the area is unbeatable!

Convenient Location, but Not Quite a “Suite” Experience The Sofia Hotel was clean and conveniently located, which we appreciated. However, there were several downsides to our stay. There’s no restaurant on-site, which wasn’t a major issue overall, but after a long day of driving and being at the beach, we would have preferred the option to dine in without having to leave the hotel again. The A/C was extremely loud—it made it difficult to get a good night's sleep. The bathroom door offered almost no privacy, as it was partially see-through. There were no complimentary waters in the room, which felt like a small but noticeable miss. Also, we booked what was described as a suite, but there was no door separating the bedroom from the sofa bed. Our daughter could see directly into the bedroom, which defeated the purpose of booking a suite for added space and privacy. Overall, it was a decent stay for the location and cleanliness.