Potocause Vacation Packages

If they hand you a key to room 101, hand it back and find another hotel. This was our last hotel booking on our trip to Peru, and the most disappointing. We were exhausted from hiking the Inca Trail and just wanted to watch TV and go to sleep early. Our room was literally right across from the lobby, seating area with a TV blaring, and the elevator...and shared a wall with the kitchen/dining area. It was ridiculously loud!!! There were 2 windows in the room. One looked out into the lobby/elevator, the other had cardboard on it. We asked for a different room and they said they were booked, but would give us a complimentary bottle of wine. What, so we could drink until we passed out and couldn't hear the noise? The rules on the wall were odd also. You must sleep in between the sheets, not on top of them (so they don't have to wash the comforter I assume). We opted to call it a financial loss, hand them the room key, leave and pay for another hotel, which had a far superior atmosphere and cozy comfy room with a TV that didn't require a Google search to figure out. The atmosphere there was not fun at all unlike anywhere else we stayed on our trip. They had 2 bottles of water in the room for teeth brushing, drinking, etc....unlike everywhere else we stayed that had filtered water available. It just wasn't inviting or cozy....aside from the ridiculousness of the room.

We stayed 2 nights in Hotel Jaya & found it to be a pretty poor experience. Apart from having a bathtub with jets in the bathroom (this was an absolute Godsend), there were insects in our room and my partner and I are covered in bites from our stay. Breakfast catered extremely poorly to vegetarians, and the cheese provided actually was off. The staff at the breakfast did not seem to want to be there nor were they happy to answer questions. Our room was extremely hot and we struggled to sleep - after a bit of back & forth with the front desk about whether it was actually got or not, we were provided a fan, which eventually helped cool the room. The bathroom tiles are extremely slippery and even a bath mat is not enough to prevent one from slipping. My husband and I nearly slipped twice! All in all, I would not book this hotel again.

Wonderful stay

This is a very charming hotel. Nice view from the common area and patio. The best part is the staff though. They were very accommodating, warm, and helpful with every request I had including oxygen. They offer boxed breakfast if you need to leave early (even at 3 AM!) for excursions. They also arranged pick-up to and from the airport for me. Great location, close to main square and good restaurants. Highly recommend this hotel.

Clean room and facilities. Friendly staff