Forfaits vacances – Porthkerry

The hotel was nice, but the checkin was quite a pain. I booked via expedia.fr and within a few hours they send le an email since they didnt ubderstood sole french. So i specifically told them i booked a "2 single beds" room. When i arrived with my colleague, they gave us a "1 double bed" room. We went back to the lobby and happily changed the room. Again, it was a "1 double bed" room... So we wemt back and they didnt found another room. So they suggested that one of us sleep on the sofa. I m not sure irs quite professional to propose this to resolve the issue. So we separated the double bed and asked for a second mattress cover and blanket, and they happily gave them to us. They gave us, thats all. So here we are, at 11pm on a Sunday, after a long trip, separating the beds and doing our own beds in the hotel... I m not sure I would call that a good service. Except that, the rest of the stay was enjoyable, but if I book something, I expect to have it and I expect the hotel to resolve the issue in a proper way rather than proposing the sofa or letting the clients do their bed...

Le séjour a été ok. Réception correcte mais très peu aidante. Souriante mais réponses inutiles aux questions. On vous suggérera de prendre un taxi si vous cherchez un endroit car "c'est plus facile". A noter que les lits ne sont pas faits tous les jours car ils ne sont faits que lorsque le draps sont changés. Les femmes de ménage ne touchent pas aux affaires personnelles, ce qui s'étend visiblement au sol. Rideaux un peu abîmés, j'étais réveillée par le soleil le matin...A noter également que la piscine est 10 livres par entrée et non par jour comme indiqué sur expedia

Tres bien situé Accueil impecable La proprete le decoration le service etait parfait Petit dejeuner excellent

Chambre minuscule, murs de carton-on entend tout des voisins. Lampe brisée, évier bouché et vieille odeur de cigarette dans la moquette