Poplar Place - University Place Vacation Packages

The location was perfect, food and drinks were good and everyone working there was so nice and helpful!

We enjoyed the loft feature, it allowed us to spread out more and for the kids to watch different things on the 2 tvs.

I was SO pleasantly surprised by the pool area at this hotel. It’s first rate. Family friendly for well behaved children. The staff is lovely. The rooms are functional and lovely.

Everything was extremely clean and well maintained. Great atmosphere and all the staff we encountered were very hospitable.

Our stay was very disappointing. On the first day, we discovered that the refrigerator in our room wasn’t working. We reported the problem to front desk several times, but no one came to repair or replace it. By the second day, all of our leftovers had spoiled, along with our bottled water and other drinks. The spoiled food caused a strong, unpleasant odor in the room that lingered throughout our stay. Unfortunately, the smell became so bad that it made my daughter feel sick. Secondly, after we checked out on July 3, an unexplained $40 charge appeared on my credit card. I have not received any explanation for this charge. While I understand that maintenance issues can happen, the lack of response to repeated complaints and the unexpected charge after checkout made this a very frustrating experience. I hope the hotel improves its customer service and communication so future guests don’t have to deal with similar issues.