Pontecagnano Vacation Packages

The check-in process was completely lacking. I stood outside for over an hour emailing calling and trying to get lit in the door. It says the front office is open, but you have to know how to get in the door. Apparently you have to use the keypad and click on one of the options that was available. But nowhere was that in the directions and the phone number to call the reception area was not taking phone calls and no one ever responded to my emails so I spent almost 2 hours standing outside until other people came along and let me in. Absolutely ridiculous!

Amazing

Excellent service,

The room was very clean, Breakfast was not great! There was very little choice, this was the 3rd hotel that I had stayed in during my trip and the worst Breakfast..you had to ask the member if staff for more coffee and it felt like you were imposing on them. The hotel itself is lovely but the area is very rough. Every cafe I went into advised me to put my bag in front of me and look out for pick pockets.

We came to Villa Fiorella hoping for a peaceful escape from Sorrento / Naples, and it did not disappoint! We were very lucky to be upgraded to a junior suite and had so much space, and a great view of Capri from our balcony. Thank you to the staff for facilitating this! The infinity pool with views of Capri was a dream. Loved spending afternoons on the loungers with great service. We had one particularly enjoyable afternoon where we took ourselves to the olive grove and read books and drank beers under the olive trees. It was like a dream. Easy walking access to the town square and the marina, although be prepared to get sweaty on the way back up hill from the marina. While much quieter than nearby Sorrento, provided plenty of opportunities to enjoy everything the Sorrento coast had to offer. Would recommend and would come back :-)