When we arrived, the person at check in was probably in a bad mood and made us feel uncomfortable. The room did now look like in pictures and there was hair on the floor and in the shower.
Shower was old, leaking water from the shower part on top, definitely not a 5* standard. Unable to take bath as water was brown.
Service at restaurants is very bad, we spent 20 min with dirty plates without them being cleared, not to mention the food was not tasty at all. We tried 2 out of 3 restaurants. Some staff were very nice, apart from person that did our checkin. He even told us that a tour we had booked for 5 days in advance can’t be cancelled and we will for sure need to pay penalty. Of course this was not the case and one other colleague helped me cancel immediately next morning.
On arrival, we booked a taxi through hotel (1800 thb), more that it should have normally been. However, on our way back this was 1000 thb (still booked through the hotel), not sure how or why. Overall, we loved thailand and our stay was nice apart from what I mentioned above.
We paid 200USD deposit, which we never received back at check out. Waiting on a reply from the hotel on this and also on our deposit back asap.
