Pentre Vacation Packages

The room was clean and cozy. The staff was very pleasant and accommodating, offering suggestions for places to eat and enjoy a drink. The buffet breakfast was complementary and included pastries, toast, cereal, eggs, sausage, juices, coffee and tea. The eating area was welcoming and rustic. The air conditioning worked but wasn't needed as it was a cool evening and the open window kept things pleasant. The shower had good water pressure and hot water. My only concern were the stairs. They were very narrow and hard to navigate with luggage,

The hotel was well situated right by the Cathedral, just walk across the road and through the gated door and you were in the grounds of the Cathedral. Covered in scaffolding as the roof was being replaced/repaired as advised on their website,and stood up well to the recent storm! It is 800 years old and there is no lift as it is a grade 1 listed building. As such the stairs are a bit wonky and would probably be difficult for very elderly or disabled people but the friendly staff were there to carry our suitcase upstairs. Room was good, but tv remote didn’t work properly ( not batteries as I swapped them with the ones from the other remote), and heating seemed a bit temperamental, but fan heater was provided so all good. Lamp hanging out ceiling was not good but still worked. Probably needs a lick of paint but as they say they are concentrating on the roof at the moment. We stayed for dinner on 2nd night and that was super - went for the South African/Portugese Trinchado. Disappointed with breakfast on final day as it took the team 40 minutes to deliver 1 eggs Benedict and 2 poached eggs on toast despite asking the waitress twice what was happening! Only resolved when the young man in charge got involved - he was very good. Similar thing was going on with some other guests. No parking at hotel but could park just round corner from hotel, 2 or 3 minutes walk, at a discounted rate for £10 All in all we were satisfied with the majority of our stay but would go back again.

My only criticism was a very noisy air conditioning unit that made getting to sleep difficult. Breakfast was excellent with eggs cooked to order. Reception staff were very helpful.

Another lovely stay at The Riverside Hotel, highly recommend this hotel.