3/5 Okay
Jaimee
Travelled with family, Travelled with family and small children
Dec. 27, 2021
Having stayed at Poet's Cove every few years since 2005, you can see a significant and concerning decline in the state of the overall property. It has got to the point now where visiting is really a dice roll.
What I enjoyed most on this visit was the service provided from Christine and the two (male) dining staff on Dec 24 in the evening. We also had a room with a spectacular view.
What I did not enjoy were the pillows, two twin beds pushed together and sold as a king bed, filthy carpets, no microwave in-room (though the fridge was helpful), mold in the shower, silverfish in the bathroom, and decent walk to the parking lot (longer with little kids in tow).
I was most turned off by the 11 staff that I came into contact with (walking in and around the property; largely indoors) that were NOT WEARING A MASK. I'm not talking about their mask being under their noses; there was no mask on their face, neck or presumably their person. Most of these staff were housekeeping staff so to be unmasked whilst cleaning rooms and walking in and around the hallways, seemed a significant risk to themselves and the guests having to walk passed them.
I sincerely hope that more care is put into this property overall. It is a beautiful location and has so much potential.
Stayed 2 nights in Dec 2021