Pembes Vacation Packages

Misleading advertisement and management didn’t respond when we complained. I booked a cabin via hotels.com at Finca el Mazo for my family including our two young children. It was advertised as being family friendly with lots of activities including swimming pool, football, games room and basketball. When we arrived, it was apparent there was an organised camp of maybe 100 teenagers including a stage, amplifiers, loud music and cheering etc. While this caused us no distress during the daytime, the groups were using many of the facilities which meant we couldn’t. Particularly the football, basketball and table tennis tables were in use for organise competitions. When it came to bedtime, the noise didn’t stop and in fact got worse. We were kept awake until 2:30am. The noise then started again at 7am. When we raised this as a complaint in the morning, while the staff we spoke to were pleasant and helpful, the management were not on site and contrary to the advert, only Spanish was spoken so as English speakers we found it difficult. I emailed the office email address to complain and nearly a week later I’m yet to have any meaningful response. Hotels.com have given me a small goodwill gesture payment

It’s probably one of the worst hotels I’ve stayed at in Spain, especially for the price point. I don’t know if it was the season or why they charge so much but it was over $300 for one night. There’s no mini fridge in the room not a single bottle of water or any other amenities. There’s some old junkie plug-in heater/air conditioner you can use. The beds are uncomfortable. The pillows are gross and old and ugly. I can’t get over the fact that they charge $300 for this garbage.