Park Hills Vacation Packages

I hardly ever leave a bad review, but I was so disappointed in this hotel. We weren’t made aware that they were under construction, or that the continental breakfast would not be available. There was dust and equipment everywhere, even the hallways were dirty. When we got to our room, there were gummy bears and empty Capri Suns on the floor of our room, dirt in the sink, and hair in the tub. There was no sheet on the pull-out sofa bed, or pillows and blankets for it. The water for the shower never got warm. If we were planning to stay in a cheap motel, I would expect this. But not at here. The front desk was understaffed and the women there were trying their best to handle the massive influx of guests in town for various events, but were obviously not getting help from management. I won’t be going back to this hotel. If there’s construction or a change to available amenities, that should be communicated with guests before they arrive. Do better!

The room exceeded my expectations. There was a full kitchen (including dishwasher) and came stocked with plates, cups, cooking and eating utensils. There were plenty of comfortable pillows and the bed was comfortable. Although there was a small worn spot on the carpet, I didn't even notice it until we were packing up to leave. Check in was easy and the woman who checked us in was very nice. When we called the front desk the next morning to request a late check-out, we were told it wouldn't be an issued and let them know if we needed anything at all. Based on the price I paid, I expected something much less / not as nice. I was very pleased and if the opportunity arises to visit the area again, this will definitely be my "go to" place. I wish I could have stayed longer this time!

Nice place.. nice pool and hot tub.. good breakfast..