Paleloni Vacation Packages

Everything was fabulous!

Beautiful property and excellent staff. There was so much to love, but as others have mentioned

Loved the pool. The villa was really clean and bright. You do need to check into the actual hotel (which this is not, this is the villas), which is like 5-10 mins away by car, and I'll say this now that the hotel does have a restaurant. It was nice that when requested, they quickly delivered an iron and ironing board since it wasn't already inside our villa. The whole property was really clean and well maintained. The view from our villa was nice. The villa does have a steam shower which was nice. It had two bathrooms, one with the bedroom and one downstairs. It had its own dedicated parking spot for our rental car, dishware for cooking, a washer (no dryer), microwave, and a nice refrigerator/freezer. Couple of minor gripes and preferences were that the furniture was really basic and hard plastic so the seating was not comfortable. The wifi was pretty fast (broadband) but extremely high latency (ping) (700+ ms) for those who care about things like that. One of the gripes we had was that there is allegedly "room service" as they leave you food/drink/wine menus in your room and the phone has a room service button, yet if you want to order food, they will make it in their restaurant located at their hotel as previously mentioned and they do not deliver it... so it makes it pointless room service. Overall it was a nice villa, it was pretty quiet, and not too far away from old town Chania (10-15mins).

The hotel itself is beautiful, with great facilities and lovely views of both the mountains and the sea. The shared pool access rooms are definitely worth it and really enhanced the experience. The pool bar was also a highlight, and Elissa in particular provided fabulous service throughout our stay. That said, there were a few areas where the experience fell short of what you would expect from a true 5* hotel. The vegetarian food options were quite limited and unfortunately was not very good overall. We also found the reception staff fairly unhelpful, starting from check-in where we were simply handed an information sheet rather than being properly welcomed or briefed on the hotel. To make matters worse, some of the information provided was inaccurate — for example, the à la carte restaurant was advertised as open for dinner bookings, but we later discovered it only operated two nights a week, meaning we were unable to get a reservation during our stay. Drinks were another disappointment. While using non-premium brands isn’t necessarily an issue, the menu was misleading in places — for example, the Aperol Spritz was advertised as containing Aperol, but was instead made with a much cheaper alternative, which noticeably affected the quality. Overall, I’d say the hotel has the facilities and appearance of a 5* resort, but the service and attention to detail felt much closer to a 4* experience.

All staff were extremely friendly and helpful. Facilities were very clean. It was great to have a plunge pool which was larger than we thought and it had a beautiful view of the mountains and water. Having a waterpark was a huge plus for our boys. We were pleasantly surprised at how nice the beach facilities were - if choosing all inclusive, you paid for nothing at the beach. There were beautiful covered beds, fruit, drinks, and Prosecco served to you as well as a wonderful beach side bar and restaurant as part of the package; you could also pay as you go and use all beach facilities. While we didn’t use it, there appeared to be plenty of room for chairs by the main pool, and there were always lounge chairs available by the waterslides. Overall, it seemed really well staffed for the number of guests and never felt crowded. There was a wide variety of food every night, always including high quality Greek food, as well as range of other food that made everyone in our family happy. The fruit trays they offer are phenomenal! It was great to be so central for short day trips to Lake Kournas, Chania and Rethymno. Highly recommended.