2/10 Terrible
Melissa W.
Jan 23, 2022
Disliked: Cleanliness
Many issues…
This property was not as described. We had a group of 9 - 4 adults and 5 kids, and came to ski for the weekend at White Pass. The VRBO listing says the property has internet and laundry facilities. It has neither. The owner has the property manager completely disconnect both the washer and dryer so they are unusable. The primary source of heat for the main living area is a pellet stove. The owners filled up the stove about 25% of the way and the fireplace then shuts off after it burns through the pellets. There is no information given about the operation of this - so we spent an hour in the middle of the night trying to figure why it had just shut off and wouldn’t start back up. Wall controls just read error. After contacting the property manager, he said he was directed to not give additional pellets. We had no idea that we needed to bring our OWN pellets, and hardware store in town was out… so we did not ever get the temp in the house above 63 degrees. We walked around in sweatshirts, shivering all weekend. We contacted the owners on our second day and finally got the laundry facilities turned on - but not something we wanted to battle on vacation. The property manager was great…but his hands were clearly tied at the direction of the owners. There was dog poop scattered around the property, including the driveway parking areas. The house was not clean - lots of cobwebs and dust. The top rack of the dishwasher was not functional - which, with 9
people, meant a LOT of loads of dishes. We were given enough dishwasher detergent for two loads for the entire weekend. It’s a gorgeous property with a lot of potential - but this is a quirky family cabins and should not be rented out to paying guests. At the rate we paid, we feel angry and completely ripped off.
Melissa W.
Stayed 3 nights in Jan 2022