2/5 Poor
Teri
Travelled with family and small children
Jun 29, 2022
Disliked: Staff & service
We had very little service in the four days we spent there. They did not clean the room or bathrooms, we had two rooms and they did not change the linens one time. They took our towels and we had to go to the front desk and pick up new towels each day. We had a crib and asked for a new sheet, we had to pick it up at the front desk. There was no child friendly cereal, we had 5 kids with us. They refunded part of our first night but said that was all they could do for the inconvenience. They did not replenish the soap or cups in the room. The staff wrote notes each time we asked for someone to clean our rooms and made excuses as to the possible reasons, short staff, etc. so how are they keeping up with their responsibility of cleanliness. Lots of people in that were complimentary from the casino, the trashes outside the front door were filled to overflowing each day with empty alcohol containers. A lot of vagrant’s in the hotel hallways. Made us feel nervous to let the kids out of the rooms without us.
Stayed 3 nights in Jun 2022