Otterton Vacation Packages

Once past the tired exterior, we were greeted by Hassan (site manager). He was very friendly and patient when guiding all nine of us through how to use the coded doors. He genuinely couldn‘t do enough for us over our week‘s stay, from providing extra tea/coffee to giving advice on local attractions and places to go. All five rooms booked were clean and comfortable. They had provided fans in every room before our arrival due to the current heat wave. The two pools were fantastic. The outdoor pool was open for use from Monday morning. It was plenty big enough to enjoy, and we all took advantage of it every day of our stay. Members of our family used the steam room, sauna, and pool table. Although they only sell a select few drinks, they are happy for you to have your own and provide an ice machine, which came in handy whilst sitting on the balcony enjoying the outdoor space and chatting till late. Even the local fox gave a brief appearance. Overall, we all had a great time and without a doubt we will be back next year.

Nice and clean room, just abit to far

Room was spotless staff very helpful nothing was any trouble breakfast excellent and loads of room to park

I recently stayed at the Grand Hotel in Torquay from Monday to Friday last week with my family, and unfortunately, our experience was disappointing. The hotel is in a fantastic location, making it easy to explore Torquay and walk to the beach. Having two swimming pools was also a nice feature and something the children enjoyed. However, the hotel itself is in desperate need of modernisation. Our biggest concern was safety around the pool. My daughter caught her toe on a loose or damaged tile and injured herself. A manager acknowledged that she had hurt herself but simply walked away without offering any assistance or showing any concern, which was very disappointing. We had booked a family room for four people but were given a room with only one double bed and one single bed. The solution offered was an extra mattress on the floor, which is not what I would expect when paying for a family room. The covered car park was another let-down. The bird netting was torn, allowing birds to get in, and my car ended up covered in bird droppings during our stay. Overall, while the location and pool facilities are positives, they weren't enough to make up for the poor room arrangements, lack of customer care, and the general condition of the hotel. Unfortunately, I won't be staying here again.