Otis Vacation Packages

I enjoyed our stay. Loved the room. The fireplace was a nice touch. My only complaint if I can really call it that, is the resort fee. What “amenities” warrant an extra charge? According to the website, a comfy bed, a virtual concierge and a spiritual library. I mean I guess I could have asked for a Bagavad Gita to be brought to my room at midnight but in my mind, resort fees mean there is a sauna or hot tub. Maybe a game room? Just charge $35 more and cut it with the disingenuous fee. Lovely hotel though and would stay there again.

The bar closes at 10. The restaurant won't seat you without a "reservation" even though it's half empty. They probably have a staff shortage but won't admit it. Lobby tables left un-bussed. We had to do it ourselves. Room service, vacuums, etc are left in the hall for multiple days, let alone hours. And those nice, clear shower doors? Accumulated soap scum from previous guests. The beds were comfortable and the rooms quiet, which was the most important. Overall, a disappointing experience.

Great stay, loved the pool/spa!

Good location, great Vietnamese food next door.

Very easy visit. The staff was helpful and friendly. Clean room. Just as advertised!