Obernai Vacation Packages

This hotel was clean and very close to the train station, however the staff was so rude when we arrived and that pretty much set the tone for our three night stay. We had two rooms on the second floor and one had a decent bathroom, the other bathroom was large enough for one person to stand in it between fixtures. It appeared the management was trying to upgrade flooring and our room had a textured plastic style tile that was giving off an odor. The same tiles were on the steps outside our room and others complained about the smell as well though that may subside with time. They told us we didn’t get breakfast, which expedia said we had for one day of our stay. Would not stay here again.

Choosing accommodation based on polished promotional photography often sets high expectations. Unfortunately, my stay at 7Hotel & Spa in Illkirch-Graffenstaden was defined by a sharp disconnect between online marketing and the physical reality on the ground—salvaged only by helpful front desk staff after a necessary complaint. The Arrival and Initial Room Assignment: While the hotel advertises a modern, contemporary wellness experience, the property itself feels noticeably dated. The exterior and common areas lack the crisp, fresh atmosphere shown online, looking stuck in a previous era of hotel design. The issue became critical upon checking into my initial room. Rather than a modern space, I was assigned an old, unrenovated unit in poor condition: Stained Carpet: The flooring was heavily worn with prominent, unhygienic stains. Dated Decor: The room featured scuffed, aged furniture and outdated lighting fixtures. Mismatched Standard: The space lacked the clean, bright ambiance promised in online listings. Unwilling to stay in an unacceptable room, I returned to reception to raise the issue. The receptionist handled my complaint professionally and efficiently, offering an immediate room transfer without pushback.