Find Hotels by Palladium in North Coast

"Yes"

"Pleasantly surprised by this hotel, we had the ocean view king room . Room was clean and comfortable. The only issue in the room was the when you showered the bathroom would flood. We adjusted the shower head and was fine. The staff was quite nice. A perfect spot if you want to enjoy the night life offered on the hip strip Montego Bay, all in walking distance from this hotel. Will stay here again"

"Everything was good."

"PRINCESS GRAND JAMAICA – NOT READY FOR GUESTS We expected a polished experience, but this resort feels like an extended soft opening with significant operational issues. Room service is not included and costs $15 per order, which is not clearly communicated. Dining is a major problem. There are no reservations, and if you arrive after 5:45 pm, waits can reach 2–3 hours. You need to line up before 5:30 pm just to eat at a reasonable time. Despite advertising multiple restaurants, access is very limited. Families realistically only have access to 4 restaurants plus the sports bar. Others require no kids and an extra ~$30 per person. Food quality is poor. The buffet was often the best option. The Italian restaurant was acceptable, but most others were disappointing. Food labeling was unreliable, and allergy awareness was inconsistent, which is concerning. Service overall feels understaffed. Pool service is minimal, food wait times can be 50 minutes, and housekeeping was inconsistent, including lack of towels. Pools were sometimes cloudy, and there were safety issues with unsecured umbrellas. Many positive reviews seem to come from guests on the Senses side or with Platinum upgrades, which offer a different experience. That upgrade may be worth considering. Positives: rooms are new and clean, the coffee shop is excellent, and the entertainment team stands out. Bottom line: there is potential, but in its current state I would strongly recommend waiting before booking."

"The stay was excellent after I arrived. The issues came beforehand. My flight was canceled the day I meant to arrive, and apparently there is a policy which cancels reservations if you show up late and do not give notice. When attempting to notify the resort, i was completely unable to reach anybody who could help, even after trying multiple phone numbers and email addresses. Responses ranged from "we can't help you, try this number" and giving me the same number I had just called to simply not picking up the phone. Emails myself and Expedia sent went completely unacknowledged, and this whole experience was incredibly stressful and significantly impacted my experience."

"Great place."

"For the price, it was just ok. I didn’t expect luxury. I do have several complaints though. First, the bathroom was out of shampoo. I asked a few times for it to be refilled but it never was. The food was ok. My biggest complaint was you can’t get coffee early in the morning. There was one pack of crappy instant coffee in the room. They do serve coffee at breakfast, but that isn’t until 7:00 and you practically have to beg for refills. They have an espresso machine at the ice cream shop but it doesn’t open till 10:00. Not a bad experience but definitely room for improvement."

"we had nothing but problems with these guys and they kept on saying it is third party booking and they are responsible for this "

"Amazing! "